Assistant General Manager at Victra -… · Elgin

Summary: Victra is the largest Verizon authorized retailer in the United States, and they are seeking an Assistant General Manager to lead a retail store team. In this role, you will encourage sales, create outstanding customer experiences, and manage daily operations while developing your team to meet sales targets. Responsibilities: - Leading your team by resolving customer issues and assisting with customer transactions - Taking direction from store leader on day-to-day operations - Setting and sharing daily/weekly/monthly goals with sales teams - Providing your team with training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic - Identifying any selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments - Running store operations – analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality - Monitoring inventory by restocking shelves with product, maintaining device security, and managing the cleanliness of the store - Leading store merchandising and planogram compliance in accordance with company expectations - Completing store opening and closing activities - Collective responsibility on attaining store targets daily/weekly/monthly Required Qualifications: - Background in customer service within the retail, restaurant, or wireless industry preferred - 1-2 years of experience in a Customer Service or leadership role - Management experience in a commissions-based sales environment - Proven track record of achieving challenging team and individual sales goals - Balanced multiple opposing priorities in a multifaceted environment - Set goals, evaluated performance, and developed a high performing team - Basic interview skills and enhanced staffing knowledge - High school diploma or GED - One or more years of customer service, preferably in a retail or sales environment - Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods - At least 18 years of age - Legally authorized to work in the United States - Ability to lift ten pounds - Ability to stand for long periods of time - All Assistant General Managers are required to attend and successfully complete a 4-day New Hire University (NHU) training program within 30 days of their official start date - All Dual General Managers are required to attend and successfully complete a 3-day General Manager University (SMU) training program within 30 days of completing NHU - Various online and computer-based training will be required throughout your employment with Victra Required Skills: Retail Sales, Sales Management, Staffing, Interviewing, Cash Handling, Inventory Management, Store Merchandising, Planogram Compliance, Coaching Benefits: Paid Training, Premium Health, Dental, and Vision Insurance, Paid Maternity Leave, 401K Match, Tuition Reimbursement, 50% off Verizon Service, VNation Disaster Relief, Referral Bonus, Frequent Contests, Career Advancement Opportunities