Victor Chrysler Dodge Jeep Ram→
Automotive Service Advisor at Victor… · Victor
Skills
Job Description
Automotive Service Advisor
As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. Chrysler Dodge Jeep Ram experience required.
Benefits:
- Competitive pay plan based on experience, including monthly bonus plan
- Medical, Dental & Vision Insurance
- Paid time off
- Paid accrued sick time
- 401(k) plan
Duties & Responsibilities
Act as the first point of contact for service customers, providing outstanding customer service, leaving a positive impression with the customer. Maintain a high customer service index.
Actively listen to engage and understand the customer's vehicle concerns and answer technical questions regarding repairs, warranties, and services
Create repair order and communicate vehicle needs clearly to technician; evenly distribute work between technicians
Communicate vehicle diagnoses and maintenance needs to customer. Advise and sell needed work
Follow up on vehicles throughout the repair process, keeping customer updated
Interact with customers, vendors, and technicians in a professional manner at all times
Return calls of customers who are interested in setting up new appointments
Complete all required position-based testing
Maintain a clean and neat appearance
Other duties as needed to support the business
Automotive Service Advisor Job Requirements:
- High school diploma or GED required
- Must be able to work Saturdays
- 2+ years of franchise dealer-level or large facility service advisor experience strongly preferred
- Experience with Chrysler/Dodge/Jeep/RAM automotive products required
- Unrestricted NYS driver's license and clean driving record required
- Automotive dispatch skills a strong plus, but not required
- Excellent time management, communication and customer service skills
- Neat, clean, and professional appearance
- Basic computer and internet skills
- Physical Requirements: Ability to bend, kneel, squat, stand, and lift up to 25 lbs. as needed; Spends 50% of work-day standing/walking
Victor Chrysler Dodge Jeep RAM is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, genetics, protected veteran status or any other characteristic protected by law.