Maintenance Officer - Lake Haven Centre at Vicinity Centres in NSW

Maintenance Officer - Lake Haven Centre

Location: NSW

We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia.

We’re evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently.

We are Vicinity.

Role purpose

The key purpose of the Maintenance Officer is to support the seamless functioning of all operational elements. The Maintenance Officer is responsible for the general upkeep of the centre which involves routine maintenance tasks, required repairs, and actioning preventative maintenance tasks to avoid retailer and customer disruptions. This role ensures that all systems, including plumbing, electrical and HVAC, are functioning efficiently and safely. The Maintenance Officer is instrumental in maintaining the highest standards of safety, compliance, cleanliness, functionality and emergency preparedness through the general up-keep of the centre, contributing to a positive experience for retailers, contractors, staff and customers.

Key Accountabilities

Operational & Maintenance Accountabilities

• Support the presentation of the building to the highest possible standard by maintaining and servicing facilities including staff toilets, loading docks, centre malls and public facilities.
• Identify maintenance requirements of the building to the highest possible standard within budget.
• Repair and maintain internal and external lighting, structures, carparks, signage, road works and gates.
• Compile tools and workshop supply requirements for approval and manage procurement as needed.
• Complete repairs as required from operations team inspections.
• Support with the safety of asset occupants through the centre emergency management procedures including operating all emergency management equipment if required and maintaining thorough asset knowledge to support emergency services.
• Provide support with the execution with centre minor capital expenditure program.
• Administer the computerised maintenance management system and issue jobs to maintenance team members, if required.
• Manage routine maintenance and inspections on elevated work platforms and vehicles, if required.
• Compile monthly job completion statistics, if required.

Key Role Relationships

• Operations Manager & Team
• Maintenance Supervisor
• Centre Team
• Contractors
• External Stakeholders
• Retailers

Experience & Capabilities

ESSENTIAL EXPERIENCE (what you have done)

• Experience managing building services through trade experience.
• Demonstrate an ability to deliver allocated projects and reactive maintenance on time and budget.
• Ensure an awareness of a risk register and H&SE requirements.
• Demonstrated understanding of warden responsibilities and confident in supporting emergency situations.

CRITICAL KNOWLEDGE (what you need to know)

• Demonstrated understanding of contractor management through the issuing of permits and assistance if required.
• Demonstrate an understanding of a planned and ad-hoc maintenance program.
• Demonstrated understanding of administrative duties.
• Demonstrate an interest to maintain industry-based knowledge to stay abreast of technical information and opportunities appropriate to the role.
• Knowledge of safety regulations and standards to ensure a safe environment for staff, tenants, and customers.
• Proficiency in various maintenance tasks, including plumbing, electrical work, HVAC systems, and general repairs.
• Ability to develop and implement preventive maintenance schedules to avoid breakdowns and ensure the longevity of equipment and facilities.
• Strong problem-solving skills to quickly address and resolve maintenance issues as they arise.
• Effective communication skills to coordinate with other departments, contractors, and tenants.
• Excellent time management skills to prioritise tasks and manage multiple maintenance activities simultaneously.
• Keen attention to detail to identify potential issues and ensure high standards of cleanliness and functionality.
• Ability to work well within a team and collaborate with other maintenance staff and departments.

CAPABILITIES (what you can do)

• Collaborate as an Asset Team - Collaborate for best outcomes for asset and team versus best outcome for individual – Foundational.
• Planning & Prioritisation - Identify the tasks required to achieve the desired outcomes and prioritise tasks in the right order – Foundational.
• Customer Focused - Understand various customer stakeholders and always consider their needs when making decisions – Foundational.
• Develop Strong Stakeholder Relationships - Identify, nurture and strengthen diverse stakeholder relationships – Foundational.
• Problem Solving - Use logic and methods to solve problems with effective solutions – Foundational.
• Health, Safety, Environment & Wellbeing - Integrate health, safety, environment and wellbeing into ways of work at asset level to ensure the safety of everyone – Foundational.
• Regulatory Framework & Environment - Undertake business activity and decision making with prudent understanding and interpretation of relevant regulatory frameworks – Foundational.

PERSONAL ATTRIBUTES (who you are)

You consistently demonstrate and role model the behaviours that bring the Vicinity values to life:

Respect:

• We listen to and acknowledge each other's views
• We have difficult conversations with care

Integrity:

• We back our words with the right actions
• We do the right thing, no matter the situation

Customer Focus:

• We nurture a genuine connection with our customers
• We consider customer needs when making decisions

Collaboration:

• We invite the right people to the table
• We balance consensus with decisive actions

Excellence:

• We always strive to improve
• We share our challenges and celebrate the wins

Why Vicinity?

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes:

• Flexible working options

• Birthday leave & purchased additional leave

• $1,000 worth of VCX securities rewarded for eligible team members

• Generous Parental Leave

We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect.

At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team:

Email: talent.acquisition@vicinity.com.au

Phone: +61 3 7001 4000 (request to speak to our Talent Acquisition team)

Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.