Compliance Transaction Monitor at Viamericas · Tijuana

Viamericas is a cross-border payments and financial services company with a clear purpose: help immigrant families prosper by providing essential, secure and affordable financial services delivered with the reassurance of a human connection.

Our customers trust us to move nearly $20 billion annually. We connect digital money transfers with a network of local agents, bringing financial services closer to the communities we serve.

With offices in Miami, Los Angeles, Medellín, Tijuana and Manila—and a growing presence in Canada, Bangladesh, India and Dubai—we are positioned for continued global growth, innovation and impact.

We’re looking for people to tackle difficult problems, hold their work to a high standard, and follow through on results. Across technology, operations, sales, marketing and beyond, the goal is to improve customer experience, make business more effective, and drive sustainable growth.

At Viamericas, the connection between your work and its impact is tangible: better services for customers, stronger businesses for our agents, and greater opportunity for the families we serve.

Position Summary:

A Transaction Monitor is the second rung on the Compliance career ladder, in which the role will include assistance to the Compliance Department’s daily operations, including monitoring tasks that ensure Viamericas’ best practices to comply with the regulations, requirements, details, and guidelines set by the BSA and our own Customer Identification Policy (CIP).

Duties and Responsibilities

• Solve Compliance holds and other difficulties that occur in the daily operations, all in observance with the applicable procedures and in coordination with the Compliance Operations Management.
• Provide advice to the Compliance Operations Management Staff on transactional holds, business rules and control requirements produced in accordance with the policies and procedures set forth in our AML Program.
• Assist in the release of transactions placed on hold and provide support to the transactional processes and whether other actions are required.
• Validate, integrate and verify all the watch lists, such as Internal Blacklist, OFAC List, and all the others related with our business.
• Serve as liaison with correspondents to reply for information/documentation requests, also aid in the coordination of satisfactory preparation and delivery of the required information.
• Organizing and maintaining files and records
• Training for new Authorized Delegates or those that are required to renew the actual training, pursuant to the applicable policies and best practices standards according to the controls set forth in the AML Program, regarding Compliance's policies and procedures.
• Generate the necessary documentation required by the agents, in order to certificate their status as Viamericas' Authorized Delegates.
• Assist to the Chief Compliance Officer, or the Compliance Operations Management Team, as needed

Qualifications

• Bachelor’s degree or a combination of advanced learning on-the-job and work experience will suffice in lieu of a college degree.
• Experience and skill in use of computer software.
• Knowledge of Microsoft Office Suite of products (Word, Excel, Outlook, PowerPoint).
• Proactive and eager to learn.
• Strong communication, writing and documentation skills (narratives and flow charts).
• Strong process adherence orientation.
• Ability to handle all problems, complaints and questions regarding compliance paperwork.
• Attention to detail and accuracy.
• Ability to multi-task and adhere to time-sensitive deadlines.

Working Conditions

• Shift work in accordance with the business and department’s needs. Regular evening and weekend work are required for the position. Full-time job. Day off will be assigned during the week, with exceptions on weekends.