Quality and Safety Manager (Part-Time) at Via in Gastonia, NC

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Quality & Safety Manager for GoGastonia you will play a crucial role in ensuring the highest levels of safety, service quality, and operational efficiency for our transit services. You will be responsible for supervising and training drivers, managing on-the-road performance, responding to incidents, and maintaining service standards. This role is ideal for individuals who thrive in dynamic environments and are committed to fostering a culture of safety and excellence.

**This is a part time, in-person position with the expectation that you will be in the field Tuesday - Saturday 10am-3pm**

What You’ll Do:

• Conduct on-the-road supervision, including ride-alongs and shadowing, to ensure compliance with safety and service standards.
• Handle customer service issues, resolving complaints and making decisions to promote passenger satisfaction.
• Monitor and evaluate driver interactions and adherence to safety protocols, providing constructive feedback and coaching.
• Monitor shift starts and conduct Reasonable Suspicion assessments as needed in line with DOT compliance.
• Partner with the Field Manager to provide continuous training, including initial, remedial, and refresher courses.
• Deliver hands-on coaching on best practices, safety procedures, and service expectations.
• Lead post-accident and post-incident protocols, serving as the Designated Employer Representative (DER) for DOT compliance.
• Act as the primary point of contact for urgent operational issues, implementing real-time solutions to ensure service continuity.
• Review and assess complaint reports, driver feedback, and training session documentation.
• Conduct training needs assessments and implement necessary improvements.
• 85% on-the-road supervision, 15% training and administrative duties.

Who You Are:

• Experience in transit supervision, transportation management, or a similar field preferred.
• Strong leadership skills with the ability to mentor and guide drivers.
• Excellent problem-solving skills and ability to make quick, effective decisions in dynamic situations.
• Strong communication skills for effective feedback delivery and conflict resolution.
• Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment.
• Knowledge of DOT regulations and safety compliance (a strong plus).

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $20-$25/hr
• Expected hours: 20-30 hours per week, including weekend coverage

Ready to join the ride?

Via is an equal opportunity employer.