Customer Service Representative at Via Appliance Repair in Crofton, MD

Benefits/Perks

• Insurance: Health (Medical and Prescription), Dental, Vision, Voluntary Life, Short-Term and Long-Term Disability, Accident and Critical Illness
• Employee Assistance Program (EAP)
• Paid Time Off
• Paid Holidays
• Retirement Plan
• Bonus Pay
• Paid Training
• Growth and Career Advancement Opportunities

Job Summary

VIA INC. is looking for a Customer Service Representative to join our team! As a Customer Service Representative you are responsible for handling service requests and customer complaints, as well as the coordination of our Technician’s schedules to maximize productivity and ensure prompt, courteous, and efficient service to all customers. This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally, you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Responsibilities

• Receive incoming and make outbound calls in a professional and courteous manner
• Schedule customers, collect payments and billing
• Assign jobs based on routes and driver location
• Customer data entry
• Proactively gain and maintain a full understanding of our portfolio of products and services
• Must effectively handle multiple tasks at the same time, while being consistently interrupted by phone calls, emails, and competing priorities
• Must have the ability to analyze data from previous appointments and technician's performance and technical ability, and apply this to new appointments, ensuring the appropriate technician is sent

Qualifications

• Prior customer service experience
• Have strong soft and active listening skills
• Previous experience in Appliance Repair background major plus point
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Positive Attitude
• Team player who can work independently