Field Service Technician at Veterinary Service in Clinton, NC

GENERAL DESCRIPTION

This position plays an important role in supporting VSI's sales team and delivering an exceptional customer experience. Working closely with Outside Sales Representatives and management, this individual helps ensure customers receive timely, accurate, and dependable service through a combination of sales support, equipment installation and service, order fulfillment, and field assistance.

The ideal candidate is a proactive, detail-oriented team player who enjoys building relationships, solving problems, and contributing to a fast-paced, customer-focused environment.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Sales & Customer Support

• Partner with Outside Sales Representatives to support daily sales activities, customer needs, and operational priorities.
• Install, maintain, and service equipment at customer locations and other designated sites.
• Provide responsive, professional customer service and assist with resolving customer inquiries or concerns.
• Build and maintain positive working relationships with customers, coworkers, management, and vendors to support customer satisfaction and business growth.
• Represent VSI professionally and positively during all customer and business interactions.

Order Fulfillment & Operations

• Prepare and process customer orders, including accurately entering information into company systems.
• Pull, pack, wrap, label, and prepare merchandise for delivery, ensuring orders are complete and accurate.
• Inspect products for quality and condition to prevent damaged or incorrect merchandise from reaching customers.
• Organize and prioritize daily assignments independently and collaboratively to meet operational and customer needs.
• Assist with general warehouse activities and other operational responsibilities as needed.

Safety, Teamwork & Accountability

• Follow established Standard Operating Procedures (SOPs), company policies, and workplace safety requirements.
• Maintain clean, organized, and safe work areas throughout each shift.
• Demonstrate reliability, accountability, and flexibility in meeting business and customer needs.
• Communicate effectively with team members and management to support efficient daily operations.
• Participate in required meetings, training, and team discussions.
• Travel periodically and work overtime as business needs require.
• Support special projects and perform additional job-related responsibilities as assigned by management.

QUALIFICATIONS

The ideal candidate brings a strong work ethic, a customer-first mindset, and the ability to balance multiple priorities while maintaining accuracy and professionalism.

Education & Experience

• High school diploma or GED equivalent.
• A combination of education, training, and relevant work experience sufficient to successfully perform the responsibilities of the position.
• Experience in customer service, sales support, warehouse operations, or equipment servicing is beneficial.

Knowledge, Skills & Abilities

• Strong interpersonal and relationship-building skills, with the ability to work effectively both independently and as part of a team.
• Proficiency with computers, Microsoft Office applications, smart devices, and the ability to learn company-specific systems.
• Practical mathematical skills, including basic arithmetic, fractions, and decimals.
• Effective verbal and written communication skills.
• Ability to read, understand, and follow work instructions, safety procedures, and business documents.
• Strong attention to detail, organizational skills, and commitment to accuracy.
• Ability to identify problems, exercise sound judgment, and develop practical solutions.
• Demonstrated commitment to providing responsive, courteous, and professional customer service.
• Ability to maintain professionalism, integrity, and confidentiality in workplace interactions.
• Adaptability and willingness to learn new processes, responsibilities, and technologies.
• Ability to manage competing priorities and remain organized and effective in a fast-paced environment.
• Valid driver's license and driving record that meets company requirements when operating a company or personal vehicle for business purposes.

PHYSICAL DEMANDS AND WORKING CONDITIONS

This position involves a combination of warehouse, customer-facing, and field-based activities. The physical demands and working conditions described below are representative of those required to perform the essential functions of the position. Reasonable accommodations may be made for qualified individuals with disabilities.

• Regular use of computers, phones, smart devices, and other communication equipment.
• Extended periods of standing, walking, and sitting, depending on assigned duties.
• Frequent bending, stooping, kneeling, reaching, and lifting while performing warehouse and equipment-related tasks.
• Regular lifting and handling of materials weighing up to 50 pounds.
• Ability to perform tasks requiring manual dexterity and visual attention, including reading labels, inspecting merchandise, and operating equipment.
• Work environments may include warehouses, branch locations, customer sites, and outdoor areas.
• Exposure to varying noise levels, generally ranging from low to moderate.
• Periodic travel to customer locations or other business sites may be required.
• Certain responsibilities may be designated as safety-sensitive based on the nature of the work and the potential impact on employee or workplace safety.

ADDITIONAL INFORMATION

This job description is intended to provide a general overview of the position's primary responsibilities and qualifications. It is not an exhaustive list of all duties, responsibilities, or requirements. VSI reserves the right to modify job responsibilities, assignments, and work arrangements based on evolving business needs, consistent with applicable law.