Client Service Representative at Vet et Nous in Wakefield, MA

Summary: VCA Wakefield Animal Hospital is seeking a client service professional to join their dynamic team. The client service representative will be responsible for providing exceptional customer service, managing appointments, and ensuring a clean and welcoming environment for clients and their pets. Responsibilities: - Customer service functions, including greeting visitors and answering telephones - Scheduling and confirming appointments - Placing outbound calls for follow-ups and reaching out to prospective clients - Presenting and explaining fees, including processing payments - Recommending, selecting, and obtaining products and services, including prescriptions - Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (for example, flea and tick control and heartworm prevention) - Managing medical records and correspondence - Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside Required Qualifications: - A proven record of excellent client service and a commitment to learning - A flexible schedule; we are open 7 days, and weekend and evening shifts are a requirement - Excellent interpersonal and computer skills - A dedication to maintaining the positive work environment that is fostered here Required Skills: Appointment Scheduling, Payment Processing, Medical Records Management, Fear Free Certification, Client Service Benefits: Generous employee pet care discounts, Medical, dental, and vision insurance, Opportunities to teach and mentor, 401(k) plan, Free wellness subscription (Headspace), Discounts and sponsorships for Penn Foster educational programs, Dozens of free courses at our own WOOF University, Life and long-term disability insurance, Paid parental leave, Free EV charging while you work, We’ll pay for your online Fear Free™ training and certification, Paid vacation/sick days