Senior Analyst, Item MDM Operations at Vertiv · Reynosa

POSITION SUMMARY 

The employee is responsible for engaging and participating in Commercialization Change Order process design, reviews, and process collaborations with various stakeholders to ensure effective implementation of Change Order on different plants across AC Power, DC Power, and Thermal NA. This function will communicate with the CCO-MAKE/CCO-BUY team on best practices, lessons learned, process and product updates during team huddles/meetings and ensure daily KPI and project priorities are within satisfactory level. 

RESPONSIBILITIES

KRA 1: Functional Expertise

Definition: The core duty of the individual that demonstrates and effectively applies depth and breadth of knowledge and skill in a technical or functional area in observable and measurable terms.

1. Spearhead execution of Commercialization Change Orders on establish ERP system (Oracle EBS Alice) ensuring timely completion based on defined service level targets.
2. Provide technical leadership for the Commercialization Change Order process in EBS Alice and PLM system.
3. Assist in system testing such as SIT and UAT and report related issue/s as needed.
4. Review the CCB Attachment Report status for each CO General Information page in PD Cloud, ensuring successful integration with EBS Alice.
5. Downloads VRT CCO Tasks – All Details report in Oracle EBS Alice 
6. Validate User Item Types using the VRT Item Completeness Details Report.
7. Populate the required planning attributions per item referencing to Cyberplan and/or planner matrix per inventory organization(s)
8. Initiate an email to the appropriate stakeholders outlining the CCO bottlenecks and blockers.
9. Run the Item Completeness report to verify ERP and PLM score of each item on the CCO.
10. Set items to Item status of Active once item completeness report shows a passing score.
11. Perform Cost Rollups and standard cost setup for manufactured goods.
12. Performs quality checks and provides quality feedback/recommendations to peers.
13. Implement error-proofing methods to ensure all transactions done are accurate.
14. Complete CCO Enrichment activities, ensuring required attributes are populated prior to release.
15. Generate Commercialization Change Order monthly metrics report with complete data analysis and summary for top management review.
16. Maintain graphical executive dashboards and provide statistics and data by a variety of parameters such as by status, category, and rick priority and action type.
17. Create manual Commercialization Change Order (CCO) to extend an item to a certain Inventory org location as required.
18. Validate data accuracy across multiple inventory organizations and ensure compliance with internal controls and audit requirements.
19. Collaborate with cross-functional teams (Engineering, Manufacturing, Supply Chain, and PLM) to streamline Commercialization Change Order (CCO) processes and reduce cycle times.
20. Act as a technical resource and provide assistance to Engineering teams globally for queries and concerns relating to bill of materials, new item setup, legacy items and drawings, SOS/System Kits, and new project releases.
21. Conduct root-cause analysis for failed CCO integrations between PD Cloud and EBS Alice and coordinate resolutions with IT/Engineering.
22. Support strategic initiatives by identifying automation or process improvement opportunities in Commercialization Change Order Process.
23. Evaluate new tools and automation opportunities to enhance the accuracy and efficiency of CCO processing.
24. Participate in periodic review sessions with stakeholders to align on process updates, standardization efforts, and issue resolutions.

MAKE ITEMS:

1. Verify the BOM PD and EBS Comparison Report to ensure that the redline changes have been pushed to the EBS Alice Inventory organization(s) where the item is assigned, checking each organization if the item is assigned to multiple inventory orgs.
2. Set items to Item status of Active once item completeness report shows a passing score.
3. Loads production BOMs into the ERP system (Oracle E-Business Suite “Alice”) and applies manual
4. BOM corrections when necessary for NPD and sustaining changes.
5. Process Special Feature Authorizations (SFA) on-hold report released by Applications Engineering
6. Serve as a liaison between Applications Engineering and Manufacturing to ensure smooth execution of Special Feature Authorizations (SFAs) and system kit deployments.
7. Configure routing sequence numbers per item for the relevant services organization(s), as required.

BUY ITEMS:

1. Monitor procurement turnaround times for CCO-related sourcing activities.
2. Coordinate with Procurement teams to ensure required supplier quotes or sourcing information are completed before CCO completion.
3. Escalate delays impacting CCO completion when Procurement tasks exceed expected turnaround times.
4. Track procurement dependencies that may affect CCO cycle time and item activation timelines.
5. Establish tracking mechanisms for procurement-related delays impacting CCO completion.

KRA 2: Customer Commitment

Definition: Value-adding activities to provide insightful interface, improved relationships and committed partnership with and for the customers. Successful delivery of this KRA is determined from the perspective of the customer in relation to business results.

1. Lead resolution of complex cross-functional issues involving Engineering, Manufacturing, Supply Chain, IT, and Procurement.
2. Offer expert guidance and well-considered recommendations to stakeholders on routine queries and issues.
3. Identifies customer needs through communication and probing.
4. Oversee stakeholder collaboration to validate item setup for planning and costing attributes, ensuring approvals are secured and processes are executed accurately.
5. Implement error-proofing method to ensure all transactions done are accurately.
6. Lead and initiate conferences calls, meetings, and discussions with internal customers (design engineers, manufacturing engineers, SFA engineers, project managers, Engineering leads)
7. Act as the point of contact in the absence of the next-level supervisor, overseeing shift schedules and attendance to ensure consistent customer support and balanced team workloads.
8. Leads team and business overview presentations during counterpart visits, representing the team as directed by leadership.
9. Supports junior team members by offering expertise in resolving routine customer questions.
10. Completes workload on time. Monitors if Commercialization Change Orders are processed in a timely manner.

KRA 3: Internal Communication

Definition: Effective use of communication and information sharing using the appropriate channels/medium. Provides activities that allow exchange and relay of opinions and insights necessary in the conduct of business.

1. Participate in cross-functional reviews to improve end-to-end CCO lifecycle performance.
2. Engage with global engineering groups to obtain information and direction from design engineers and manufacturing engineers as necessary to ensure reliable and accurate product information.
3. Coordinate with Design/Manufacturing/NPI engineers regarding drawing releases and data entry/loading into Oracle E-business Suite – Alice.
4. Oversee reporting and analysis, providing strategic insights to support leadership and team decision-making.
5. Oversee team project execution and workload management in alignment with leadership, monitoring performance and supporting efficient task distribution.
6. Leads/Co-leads team meetings, huddles, and information cascades. 
7. Communicate with the team on best practices, lessons learned, process and product updates during team huddles/meetings. 
8. Uses effective communication tools like flow charts, process flows, diagrams, etc. to effectively communicate products and processes, convey information and respond to queries/requests coming from different levels.
9. Generate reports based on team deliverables and presents to management and counterparts.
10. Develop high-level presentations and training materials as needed to support internal stakeholders or the point of contact.
11. Coordinate the collection and communication of team data with counterparts and relevant stakeholders.
12. Escalates critical issues and offers strategic recommendations to stakeholders for resolution.
13. Engages in business conference calls to discuss updates, share insights, and address key issues.
14. Partner with Procurement leadership to align CCO workflows with sourcing processes.

KRA 4: Continuous Improvement

Definition: An ongoing effort to improve products, services, or processes, and the integration of these improvements to standard processes and protocols -- can be applied in a micro (Individual improvement) or macro (organization-wide) level.

1. Spearhead identifying opportunities and resolutions to challenges. Provide sound recommendations to leaders and/or stakeholders by translating, enhancing, and consolidating information into forms that can be used for decision making.
2. Evaluate and implement automation, reporting tools, and system enhancements to improve accuracy and efficiency of CCO processing.
3. Drive initiatives to reduce CCO cycle time and improve SLA performance.
4. Conduct peer review to Commercialization Change Order monthly reports.
5. Completes personal individual development plan and implements agreed training/development activities.
6. Drive strategic initiatives by identifying and implementing automation or process optimization opportunities within the Commercialization Change Order Process and document approved changes to work instructions in Vertiv Documentation library.
7. Works closely with counterparts/POCs to identify loopholes and process gaps.
8. Performs quality checks and provides quality feedback/recommendations to peers.
9. Lead the integration of improvement initiatives into the organization’s standard processes and protocols, ensuring sustained benefits and aligning with both short-term and long-term strategic goals.
10. Champion the development of best practices and standard operating procedures (SOPs) to institutionalize improvements and drive organizational efficiency at scale.
11. Monitor and track the impact of implemented changes, measuring improvements against predefined KPIs and success metrics to ensure continuous value delivery and process refinement.
12. Recommend process changes to ensure balanced SLA accountability between Procurement and CCO teams.

KRA 5: Team Support and Development

Definition: Individual contribution to further team effectiveness and development towards better efficiency, productivity, support quality and quality of work life.

1. Lead by example, consistently demonstrating a high level of expertise and professionalism to motivate and mentor team members towards achieving their full potential.
2. Support the team in navigating organizational changes, helping to manage transitions smoothly and ensuring that the team remains focused and engaged during times of change.
3. Foster a positive team culture by recognizing and celebrating individual and team successes, encouraging a supportive and motivated work environment.
4. Serves as back-up for next level similar or related function for business continuity.
5. Serves as point-of-escalation for product-specific technical/procedural queries from peers and junior members.
6. Provides work direction and guidance to junior employees when needed.
7. Conducts product/process/functional training.
8. Train new hires, ensuring they acquire the necessary knowledge and skills before they go live or begin working independently.
9. Provide ongoing training and guidance to junior team members or peers on ERP best practices, BOM management, and CCO processes to enhance their proficiency.
10. Actively contributes to the development and refinement of training materials, ensuring that content is clear, up-to-date, and relevant to team needs.
11. Lead team initiatives aimed at improving performance, efficiency, and overall quality of work, consistently assessing team needs and implementing solutions to address any challenges.
12. Promote a culture of knowledge sharing, encouraging team members to collaborate, exchange ideas, and continuously improve their skills through peer support.
13. Active participation in team meetings and discussions, offering feedback and ideas to help solve problems and improve processes.
14. Embrace feedback from peers and supervisors, applying it constructively to improve personal performance and contribute more effectively to the team.
15. Take ownership of complex or high-priority tasks, managing multiple responsibilities while mentoring peers and leading by example in the execution of deliverables.
16. Collaborate with cross-functional teams to identify gaps in knowledge or process inefficiencies, recommending and implementing training or procedural improvements as necessary.

QUALIFICATIONS

• Intermediate MS Excel knowledge
• Intermediate MS PowerPoint knowledge
• Strong written and communication skills
• Experience in using ERP system
• Basic knowledge and experience on Bill of Materials Management and Item * * * Creation on ERP systems, product development, production methods, product lifecycle, and Stage Gate process (Required).
• Knowledgeable in Oracle Product Development module and Oracle E-business Suite, or other Oracle based configuration tools (Preferred).
• Knowledge and experience in using Power BI (Preferred).

EDUCATION AND CERTIFICATIONS

-Bachelor’s degree graduate in any business course, preferably in Engineering.

-Bilingual

PHYSICAL & ENVIRONMENTAL DEMANDS

• No Special Physical Requirements

TIME TRAVEL REQUIRED

• None

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.  

OUR CORE PRINCIPALS:  Safety.  Integrity. Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

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