Support Specialist, INDY at Versant Media in Remote

Summary: VERSANT is a leading force in news, sports and entertainment, home to iconic and trusted brands. They are looking for a Support Specialist to provide technology consulting and exceptional customer service to Partner Cinemas, helping them effectively use their software solutions. Responsibilities: - Serve as a resource for customers by providing solutions to technical challenges - Deliver exceptional customer service by working directly with cinema operators who use our proprietary software - Remotely connect to customer PCs to conduct training sessions, install software, adjust configuration settings, and identify/troubleshoot issues - Resolve technical issues, which may include: - Tablet configurations - Windows printing - Receipt printing - Bluetooth pairing - Resolving IP conflicts - Consult with clients on best practices to maximize revenue and improve business efficiency using our software - Build and maintain strong relationships with clients - Escalate issues to the Support Manager and assist in implementing solutions - Document all relevant information and investigation details in CRM cases - Demonstrate initiative by suggesting product enhancements or improvements to internal processes Required Qualifications: - Tech-savvy with working knowledge of MS Windows & Office, plus an introductory or better understanding of networking, TCP/IP, and LAN functionalities - Ability to quickly learn new software and technologies - High energy, engaging personality, and patience with users across all technology skill levels - Experience may include any of the following: Technical background in a help desk environment requiring customer service - Education or degree in: Information Technology (IT), Computer Science, Networking, Database Management, System Administration, Web Design/Development, Cybersecurity, Software Development, Or other relevant technical fields - Technical certifications is a plus Preferred Qualifications: - Bachelor's degree in Computer Science, IT, or a related field - Prior experience with Cinema software is a plus - Experience administering, managing, or supporting point-of-sale systems in retail or F&B, and/or online reservation systems - Familiarity with Salesforce.com - Knowledge of the cinema industry preferred; previous cinema or cinema tech experience strongly desired - Advanced problem solving and analytical skills Required Skills: MS Windows, Microsoft Office, Networking, TCP/IP, LAN, Help Desk Support, Cinema Software, Point-of-Sale Systems, Online Reservation Systems, Salesforce, Customer Service, Patience, Engaging Personality, Analytical Skills Benefits: Medical, dental and vision insurance, 401(k), Paid leave, Tuition reimbursement, A variety of other discounts and perks