Dealer Buyback Collections Specialist at Veros Credit in Santa Ana, CA

About Us

Veros Credit is committed to making vehicle ownership possible for everyone. Through our vast network of independent and franchise dealers, we have helped countless customers with their financing needs, allowing them to drive off in the vehicle they deserve.

We realize that our greatest assets are our employees, which is why we strive to make work welcoming and fun but offer limitless opportunities for growth and advancement. At Veros Credit, you can look forward to company events, free meals quarterly, holiday activities, and more. You will be greeted by friendly, positive, and ambitious team members, and work alongside leaders who encourage and value your new ideas. We are proud to say that it is this sense of community that makes us excited to walk through the door every day.

Some of our benefit offerings include:

• Medical, Dental, and Vision Insurance
• Life Insurance
• Flexible Spending Accounts (FSA)
• Accident, Hospital, Indemnity Insurance
• Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• 401(k) Plan
• Tuition Reimbursement
• Paid Holidays
• Paid Time Off (PTO)
• Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
• Referral Bonus
• Quarterly lunches
• Daily fresh fruit
• Office Starbucks Coffee/Latte/Espresso Machine
• And a lot more!

About The Position

The Dealer Buyback Collections Specialist will be responsible for managing all aspects of the buyback collection process, including notices and all follow up with involved parties. This position will work closely with Dealerships,Sales and other internal departments to investigate and remedy outstanding buybacks owed.

Essential Responsibilities:

• Maintain business relationships with existing dealers and customers.
• Responsible for communicating with Dealer Marketing Managers, Regional Managers, and Dealer partners in order to facilitate and resolve buybacks that remain outstanding.
• Conduct preliminary study to assess the buyback process by reviewing requirements and specifications to ensure they are in line with business objectives.
• Follow up and perform action plans to resolve outstanding buybacks.
• Assist dealer partners and providers in devising a strategy to expedite the amounts owed and work closely with management on all aspects of the buyback process.
• Assist with projects related to buybacks including gathering the required information, identifying deliverables, revising reports, obtaining appropriate approvals, publishing reports, and maintaining historical files.
• Update account information in accordance with established procedures and security guidelines and perform accurate account documentation.
• Follow and ensure compliance with all company policies and procedures.

Essential Requirements:

• 2+ years of progressive experience in the auto lending, collections, or consumer lending industry with strong track record.
• Effective communication, negotiation and problem-solving skills
• Excellent organizational skills with an emphasis on attention to detail.
• Ability to read, interpret and apply federal, state and local colletions regulations.
• Ability to interact with others in a professional, tactful and sensitive manner.
• Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
• Bilingual (English/Spanish) required.

Salary: $20.00 - $25.00 per hour + Bonus

#VHP

Veros Credit, LLC is an equal opportunity employer.

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