Technical Support Engineer - University… at Verkada · San Mateo

Summary: Verkada is transforming how organizations protect their people and places with an integrated, AI-powered platform. They are seeking Technical Support Engineers to support enterprise customers by troubleshooting technical issues and advising on the Verkada platform. This role involves collaborating with engineering teams and creating knowledge base articles to enhance product understanding and customer satisfaction. Responsibilities: - Full-stack troubleshooting of the entire Verkada platform including, network, hardware, software, and electrical issues - Provide best practice design, installation, and configuration expertise to enterprise customers - Communicate technical matters to customers both orally and in writing - Own customer issues from creation to resolution - Collaborate with Engineering and Product teams to test new products and identify bugs - Write technical knowledge base articles and whitepapers - Staying up to date on the latest products and industry technologies - Build tools and processes that will scale Required Qualifications: - Bachelor's or Master's degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity from an accredited university - Ability to communicate complex technical matters both orally and in writing - Demonstrated problem-solving skills and attention to detail - Ability to work within a team environment Preferred Qualifications: - Coursework with a focus on computer networking, Linux, electronics, computer systems, Python or other coding languages is a plus - Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+ Required Skills: Networking, Linux, Electronics, Computer systems, Python, Technical troubleshooting, Network certifications, Cybersecurity certifications Benefits: We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa., Healthcare programs that can be tailored to meet the personal health and financial well-being needs. Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans, Nationwide medical, vision, and dental coverage, Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options, Expanded mental health support, Paid parental leave policy & fertility benefits, Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO, and personal sick time, Professional development stipend, Fertility stipend, Wellness/fitness benefits, Healthy lunches provided daily, Commuter benefits