IT Engineer at Verkada in San Mateo, CA

Summary: Verkada is transforming how organizations protect their people and places with an integrated, AI-powered platform. The IT Engineer will provide technical and operational support to employees in the San Mateo office, working closely with the HQ IT team to ensure high standards of IT operations and support for a global workforce. Responsibilities: - Provide high level end user support - Troubleshoot IT-related issues, including: - Hardware - Systems - Networking - Audio & Video - Asset Management - Administer a wide variety of SaaS applications, including provisioning, modifying, and removing access - Partner with business units and collaborate on IT-related projects - Communicate effectively across all levels of the organization - Support a global workforce by partnering with overseas team members, employees, and consultants - Analyze existing IT processes, suggest improvements, and implement business processes where needed - Take on responsibilities beyond this job description as the company grows Required Qualifications: - Prior IT/helpdesk/customer service experience - A 5-star customer service mindset - Excellent verbal and written communication skills - Strong teamwork and collaboration skills - Familiarity with macOS, Windows, Linux, iOS, and Android devices - Ability to administer Google Workspace (G-Suite) - Experience working with SSO platforms (Okta, OneLogin, etc.) - Capability to manage AV hardware and software, including Zoom and other video conferencing tools - Familiarity with our technology stack, including: Jira, Okta, Slack, Salesforce, Zoom & Zoom Rooms, Kandji, Intune, VoIP telephony, among others - Flexible work schedule— mornings, nights, and unexpected calls/messages may be required to ensure coverage Required Skills: IT support, Hardware troubleshooting, Systems troubleshooting, Networking, Audio & Video management, Asset management, SaaS application administration, Google Workspace administration, SSO platforms Okta, SSO platforms OneLogin, AV hardware, software management, Zoom, video conferencing tools, macOS, Windows, Linux, iOS, Android, Jira, Slack, Salesforce, Kandji, Intune, VoIP telephony, Customer service mindset Benefits: Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans, Nationwide medical, vision and dental coverage, Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options, Expanded mental health support, Paid parental leave policy & fertility benefits, Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time, Professional development stipend, Fertility Stipend, Wellness/fitness benefits, Healthy lunches provided daily, Commuter benefits