Analyst-Account Svcs at Verizon in San Diego, CA

Summary: Verizon is a leading telecommunications company that empowers how people live, work, and play. The Analyst-Account Svcs role involves being the first point of contact for clients post-sale, ensuring smooth onboarding and client adoption of Verizon Connect products while managing escalations and coordinating with cross-functional teams. Responsibilities: - First point of contact post sale for Reveal and Fleet Implementations for the Government, Enterprise/Strategic, Mid Market and SMB Business Markets ensuring the value proposition of Verizon Connect is delivered to the customer by aligning expectations and creating a comprehensive onboarding plan - Implement core and ancillary products through a structured process to ensure smooth setup, client adoption, and an effortless client experience - Validate proper product mix, ensuring hardware and software features sets are compatible with the client’s assets - Main escalation point during onboarding, and mid-lifecycle engagements, responsible for facilitating quick resolution - Subject matter expert for key functionality providing clients best practices on how to maximize value and return on investment - Utilize all resources, including paid resources such as field support technicians, to care for timely resolution - Ensure installations are scheduled and executed in a timely manner - Accountable for the successful completion of deployment engagements inline with internal and customer-defined success criteria - Responsible for documenting all customer interactions in any applicable VZC systems to ensure transparency between customer and internal teams - Proactively coordinate with cross-functional business partners to solve escalations and ensure efficient implementation of processes Required Qualifications: - Minimum one year experience of Verizon Connect systems and tools, like: Salesforce, Connect 360, Super Libra - Bachelor's degree or one or more years of relevant experience required, demonstrated through work experience and/or military experience - A strong sense of ownership, attention to detail, service orientation with the ability to identify and surface new process and product improvement opportunities - Team leader with proven experience leading cross-functional teams and projects - Detailed understanding of the complexities associated with hardware and software solutions - Demonstrated success managing complex projects - Proven ability to thrive in a fast paced environment Required Skills: Verizon Connect systems, Salesforce, Project management Important Skills: Hardware, software solutions, Cross-functional team leadership Nice-to-Have Skills: Service orientation, Attention to detail, Fast-paced environment Benefits: Medical, Dental, Vision, Short and long term disability, Basic life insurance, Supplemental life insurance, AD&D insurance, Identity theft protection, Pet insurance, Group home & auto insurance, Matched 401(k) savings plan, Up to 8 company paid holidays per year, Up to 6 personal days per year, Paid parental leave, Adoption assistance, Tuition assistance, Premium pay such as overtime, shift differential, holiday pay, allowances, etc., Up to 15 days of vacation per year