Customer Service Representative at Veritiv in Lockport, IL

Summary: Veritiv is a leading full-service provider of packaging solutions. The Customer Service Representative is responsible for delivering high-touch customer service, managing orders, and supporting sales initiatives within a hybrid role based in Lockport, IL.

Responsibilities:
- Accurately enter customer orders into the SAP system and provide timely follow-up via phone, email, fax, or through Sales Representatives
- Support inventory control by reviewing historical data and assisting in managing stock levels during order processing
- Provide internal support to Outside Sales Representatives and assist with sales initiatives
- Collaborate with internal departments and other divisions to resolve customer issues efficiently
- Review customer purchase orders and contracts to ensure accuracy and compliance
- Prepare customer quotes, sample requests, formal proposals, and generate sales leads for potential accounts
- Manage customer complaints related to product use, including coordinating returns and replacements of defective parts
- Process order modifications and communicate changes to ensure customer satisfaction

Required Qualifications:
- 1-3 years of related job experience
- Proficient with Microsoft Office Suite
- SAP Experience
- High School Diploma/GED
- Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment
- Proven experience handling complex orders under tight deadlines

Required Skills: SAP, Microsoft Office Suite, Order Processing, Inventory Control, Purchase Order Review, Contract Review, Sales Quote Preparation, Sales Lead Generation, Customer Complaint Management, Order Modification Processing

Benefits: Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc., Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities., Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions., Healthcare benefits (including medical, dental, vision, and health savings account), Life, AD&D, and disability insurance, 401k, Paid time off, Tuition reimbursement, Employee assistance program, Other fringe benefits