Client Services - Associate Business… at Veritext · Birmingham

At Veritext, we focus on the details – so legal teams can focus on the case.

About the role:
Providing our clients with exceptional service is the foundation of our business. The Associate Business Manager (ADR) is responsible for the day-to-day leadership of office operations, staff performance, and dispute resolution matter administration. This role serves as the first formal level of people leadership within the organization and is responsible for ensuring operational excellence, exceptional client service, staff development, and efficient workflow management.

The Associate Business Manager partners closely with the Business Manager and other business leaders to support operational objectives, employee engagement, business performance, and organizational growth. While serving as a people leader, the Associate Business Manager maintains the ability to independently administer dispute resolution matters and provide operational support as business needs require.

**Please note this is for future openings**

What you'll get to do:

People Leadership & Staff Development
• Directly supervise, coach, and develop assigned associates.
• Conduct performance evaluations and provide ongoing coaching and feedback.
• Support employee development through training, mentorship, and career pathing discussions.
• Assist with recruiting, interviewing, hiring, onboarding, and training activities.
• Foster a positive, collaborative, and accountable work environment.
• Support employee engagement, retention, and professional growth initiatives.
• Address employee concerns and performance issues in partnership with leadership and Human Resources as appropriate.

Operational Leadership
• Oversee daily office operations and workflow management.
• Monitor staffing levels, workload distribution, and operational effectiveness.
• Ensure adherence to organizational policies, procedures, and service standards.
• Identify opportunities to improve operational processes, workflows, and efficiency.
• Support implementation of office, regional, and organizational initiatives.
• Assist leadership in achieving operational and business objectives.

Client, Counsel & Neutral Relationship Management
• Support exceptional service delivery across all dispute resolution matters.
• Assist in resolving escalated client, counsel, and neutral concerns.
• Build and maintain strong professional relationships with clients, counsel, and neutrals.
• Promote a culture of responsiveness, professionalism, and service excellence.
• Support client engagement and relationship-building initiatives.

Matter Administration
• Maintain the ability to independently administer dispute resolution matters.
• Provide case management support during periods of high volume, staffing transitions, absences, or other business needs.
• Serve as a resource for associates regarding matter administration, client service, and operational best practices.
• Assist with resolution of complex operational and matter-related issues.

Facilities Management
• Oversee maintenance and operational readiness of office facilities.
• Coordinate facility repairs, maintenance requests, and vendor services.
• Ensure hearing rooms, conference rooms, and client-facing spaces meet organizational standards.
• Support office safety, security, and business continuity initiatives.

Practice Development Support
• Support marketing, practice development, and consultative selling initiatives.
• Reinforce practice development efforts through coaching and leadership of operational staff.
• Promote awareness of neutral expertise, organizational capabilities, and ADR services.
• Support client events, educational programs, sponsorships, and engagement activities as assigned.

Team & Organizational Support
• Provide operational coverage and leadership support during staffing changes and business transitions.
• Collaborate with Finance, Marketing, Practice Development, and Systems Administration teams to support business objectives.
• Participate in office, regional, and organizational initiatives.
• Support continued ADR integration and alignment efforts across businesses.

The kind of teammate we’re looking for:

• Bachelor's degree or higher preferred.
• 5–8 years of ADR, legal operations, professional services, case management, or related experience preferred.
• Previous experience leading projects, mentoring associates, or supervising staff preferred.
• Demonstrated experience managing client relationships and operational workflows.
• Experience working in a fast-paced client service environment preferred.
• Strong leadership and people management skills.
• Strong knowledge of dispute resolution matter administration and ADR operations.
• Excellent coaching, mentoring, and employee development capabilities.
• Strong organizational and operational management skills.
• Exceptional client service and relationship management abilities.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and competing demands.
• Strong problem-solving, decision-making, and conflict resolution skills.
• Ability to drive accountability while fostering a positive team environment.
• Proficiency with Microsoft Office and organizational systems.
• Ability to maintain confidentiality and exercise sound judgment.

What's in it for you:
• Competitive compensation and total rewards package
• Comprehensive medical, dental and vision insurance
• Hybrid or remote work structure
• Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 4 personal days, vacation, sick and discretionary time)
• Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
• Matched 401(k) to help you save for your future
• Pet insurance to help your pet(s) live a long and happy life
• Flexible Spending Accounts (healthcare, dependent care, transit & parking)
• Company-paid life insurance as well as short-term and long-term disability insurance
• Learning and development opportunities to advance both personally and professionally
• Veritext Summer Camp – a fun-filled culture building and learning experience
• Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!

About Veritext:
Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America.
Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader.
Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.
About this posting:
Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.
Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.