Customer Service Assistant at Veritas HHS in Cleveland, TN

Description

Veritas-HHS seeks a Customer Service Assistant to work at the 10th JD Child Support Services of TN located in Cleveland, TN.

Job type: Full-time/in person

Pay Rate:$13.50 hr

Schedule: Monday through Friday, 8am to 5pm

About the Company

Veritas-HHS provides consulting and operational expertise to health and human services agencies at the state and county levels. We bring together experienced and sophisticated subject matter experts to help solve the many challenges of providing better and more efficient services in a time of rapidly evolving policies and delivery systems. 

Our Company Culture is driven by our mission and core values. Placing our people at the forefront of everything we do is the backbone to our success and why people really enjoy working for Veritas-HHS. Here’s our Mission and Core Values. 

Mission – Do socially useful work, have fun, and prosper. 

Core Values – Integrity, innovation and creativity, quality of work, and customer service/teamwork.

Most places you work, someone else owns the outcome. Here, you do.

Veritas HHS is a management and employee-owned company serving families across 22 offices in North Carolina, Maryland, South Carolina, Tennessee, and Virginia. We help parents navigate child support — not as enforcers, but as partners working toward stability for kids and families. That work matters, and the people doing it should share in what gets built. We pride ourselves on our mission and employee ownership is how we back that up – Your success and the company’s success are one in the same, by design. Employee ownership is just one of the many things we offer to show value to not only our company, but to our employees. It’s one of the many ways we give back to those that do socially useful work, prosper, and have fun. 

Benefits we offer:

• Health Insurance 
• Dental Insurance 
• Vision Insurance 
• 401(k) 
• STD, LTD 
• Life Insurance 
• Employee Assistance Program 
• Telehealth Services 
• Paid Time Off 
• Rewards Program 

About the Position:

The Customer Service Assistant greets walk in customers, answers incoming calls, and directs customers to the appropriate specialized staff. This individual also performs targeted? outgoing calls and provides administrative support to staff members. 

Primary Responsibilities: 

• Greets walk-in customers; answers incoming phone calls from customers, attorneys, or general public 
• Directs customers to appropriate specialized staff 
• Performs targeted outgoing calls? on request 
• Provides administrative support 
• Maintains supply cabinet 
• Performs related duties as required 

Qualifications

• High school diploma or equivalent 
• At least one year’s experience in public contact position 

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the position. Incumbents are held accountable for all duties of the position. 

Learn about Veritas HHS at?www.veritas-hhs.com.