HR Director, UK & Ireland at Verisure… · London…

HR Director, UK & Ireland

Location: London Victoria · Hybrid

Management team position

Verisure Uk and Ireland is one of our most important growth markets, operating in a large, underpenetrated category with significant opportunity ahead. Having successfully scaled over the last decade, the UK & Ireland business is now entering its next phase of development: combining continued growth with greater operational excellence, organisational maturity and leadership capability. Despite a challenging economic environment, the business continues to deliver strong momentum, achieving more than 20% year-on-year growth in new installations while continuing to gain market share and invest for future growth.

As we enter this next chapter, we are looking for an HR Director UK & Ireland to join the Management Team and play a defining role in shaping the future of the business. At Verisure, HR is far more than a staff function. It is a strategic leadership position that plays a critical role in enabling growth, strengthening performance and building the organisation required to deliver our ambitions.This is not a traditional HR leadership position. It is:

• A rare opportunity to shape the people agenda of one of Verisure's highest-potential growth markets build and strengthen people practices, processes and capabilities while helping scale a high-performance organisation.

• A seat at the Management Team, working closely with the Managing Director and senior leaders on some of the business's most important strategic, organisational and operational priorities.

• The opportunity to build and strengthen people practices, processes and capabilities while helping scale a high-performance organisation.

• A highly visible role combining strategic influence with hands-on execution in a fast-paced, commercially driven and operationally intensive environment.

• The platform to make a meaningful contribution to a business that combines entrepreneurial energy, operational complexity and the backing of a high-performing international Group.

We've built a strong business, a strong culture and a strong platform for growth. The next chapter is about scaling with even greater impact, capability and organisational excellence — and the HR Director will play a central role in making that happen.

The role is expected to be London-based, with regular office presence and regular travel to Newcastle and to one of our 20+ sales branch locations. The successful candidate should be visible, close to the business and able to build credibility through direct engagement with leaders and teams, from MT level to frontline level with our sellers and call center agents.

About Verisure

Verisure is the leading provider of professionally monitored security services with 24/7 response in Europe and Latin America. Every day, our dedicated teams use leading technology to Deter, Detect, Verify and Intervene to protect our residential and small business customers against intrusion, burglary, fires, physical attack, home occupation, theft from a business, life-threatening emergencies and other hazards that may risk the safety, wellbeing or condition of our customers and their properties.

We protect a portfolio of over 6.2 million customers across 18 countries. In 14 of our 18 geographies, we lead the category in terms of customers served and we continue to gain market share. We have a strong track record of profitable and resilient growth, primarily delivered organically by our codified and industrialised business model with high share of recurring revenues (about 90%) and industry leading retention.

Our mission is to give our customers peace of mind by protecting what matters most to them. We believe that everyone has the right to feel safe and secure. Thanks to a strong focus on high quality service, we aim to have the most satisfied and loyal portfolio of customers in the industry. We estimate that we have some of the strongest growth and retention rates globally in consumer-facing services, which demonstrates our commitment to exceptional service levels and strong value proposition to our customers.

For the year ended 31 December 2025, Verisure delivered another year of strong, profitable growth, generating €3.7 billion in Total Revenue, €1.7 billion in Adjusted EBITDA (46% margin) and €953 million in Adjusted EBIT (25% margin). Beyond the numbers, this performance reflects a business with rare resilience, a highly predictable recurring revenue model, and uninterrupted growth. We will continue to scale with discipline, investing in innovation, customer experience, and market leadership across every market we serve.

For more information: www.verisure.com / www.verisure.com/investors

Verisure in the UK & Ireland

The UK & Ireland is one of Verisure's most important growth markets and represents a significant long-term opportunity. Operating in an underpenetrated category with attractive market fundamentals, the business continues to gain share while investing for future growth. Since entering the UK in 2015, Verisure has built a leading market position through sustained growth, strong customer acquisition and a relentless focus on execution. Today, the business is entering its next chapter, evolving from a successful scale-up into a larger, more mature organisation focused on operational excellence, leadership capability and long-term value creation.

Our success is built on a large frontline workforce and a high-performance culture where customer outcomes, operational execution and business results matter. Significant investments continue to be made across leadership, transformation, customer operations and support functions, creating opportunities to shape the future of the business and drive meaningful impact.

Verisure UK & Ireland employs approximately 1,100 people, the majority of whom work in customer operations and frontline sales roles. While our headquarters are in London, the business operates through a network of 20+ sales offices across the UK, employing more than 500 colleagues, alongside a centre of operational excellence in Newcastle with over 400 employees. Together, these teams form a highly operational, field-led organisation where execution, leadership and people capability are critical drivers of performance and growth.

Verisure UK has been certified as a Top Employer in 2026 for four consecutive years, while Verisure has been recognised as Top Employer Europe 2026 and included in the Financial Times Europe's Best Employers ranking. Verisure UK & Ireland combines the energy of a high-growth business with the strength of an internationally recognised employer. These are more tha awards - it’s a reflection of the culture we champion: one where our people thrive, our customers are safe, and our promise of People Protecting People comes to life.

Responsibilities of the HR Director

The HR Director UK & Ireland is a key member of the Management Team. Reporting to the Managing Director, this role combines strategic partnership, organisational leadership and hands-on operational execution in a fast-growing, people-intensive environment.

This is not a traditional HR leadership position - it is an opportunity to help shape the future of one of Verisure's most important growth markets. The successful candidate will play a central role in strengthening organisational capability, driving performance, enabling growth and ensuring the business has the leadership, talent and operating model required to achieve its ambitions.

Success in this role requires a leader who combines strong HR expertise with commercial acumen, operational rigour and the ability to influence at the highest levels of the organisation.

Responsibilities include:

Partner with the Managing Director and Management Team to drive business performance and organisational effectiveness

• Act as a trusted advisor to the MD and MT and lead the people and organisation agenda across talent, workforce planning, organisational development, reward, leadership capability, employee relations and HR transformation, ensuring the business can continue to scale while strengthening organisational maturity and operational excellence.

• Partner closely with the Sales Director to support the continued growth and scaling of a 500+ person field sales organisation delivering 20%+ year-on-year growth on FTE structure. Shape the recruitment, onboarding and people strategy for a business that hires for attitude, develops talent internally and operates through a fully field-based sales model.

• Strengthen employee relations practices, support complex people matters, and build the capability of Team Leaders and Branch Managers to lead effectively and apply HR policies and practices consistently.

• Partner with the Operations Director to shape the people strategy for a 400+ employee customer operations organisation in Newcastle, strengthening engagement, leadership capability, retention, performance and organisational effectiveness.

• Coach, challenge and support leaders across field sales, customer operations and support functions, helping raise leadership quality, strengthen accountability, improve employee engagement and drive business performance.

• Build the leadership capability, succession depth and organisational foundations required to support future growth, developing the next generation of leaders across the UK & Ireland business.

Lead HR operations and provide support to the organisation

• Lead and continuously improve HR operations and processes fit for significant frontline hiring, onboarding, development and employee movement fitting to any callcenter and field based operation.

• Build a high-quality payroll and reward operation, supporting a workforce where 80% of employees are paid through commissions, incentives and shift-based arrangements.

• Shape the ER function and HR partnership models especially with focus on field sales, where we have 500+ colleagues hired for attitude and managed through a decentralized organziation.

• Strengthen leadership and L&D practices, ensuring employees and managers have the capabilities required to drive performance, engagement and growth.

Contribute to the Global HR agenda

• Contribute to the broader Global HR agenda by engaging and bridging with Group HR, sharing best practices and helping shape HR initiatives across the organisation.

• Lead and participate in cross-functional and international projects, partnering with colleagues across countries, functions and Group teams.

Candidate profile

Experience and Qualifications

We are looking for a senior HR leader with strong commercial acumen, leadership maturity and the ability to combine strategic thinking with hands-on execution.

• Proven experience leading a complex HR agenda at HR Director, Head of HR or equivalent level, acting as a trusted advisor to Managing Directors and Leadership Teams.

• Influencing business decisions and organisational priorities.

• Coaching and challenging senior leaders on performance, leadership and organisational effectiveness.

• Translating people strategy into tangible business outcomes.

• Leading transformation, organisational design, workforce planning and change initiatives.

• Experience supporting large frontline, field-based, multi-site or operationally intensive organisations, with a strong understanding of the people, leadership and employee relations challenges that come with decentralised workforces.

• Strong analytical mindset, with the ability to use data, KPIs and insights to identify opportunities, solve problems, inform decisions and drive business performance.

• Proven people leadership experience, with a track record of building, developing and leading high-performing HR teams and strengthening organisational capabilities.

• Hands-on, pragmatic and action-oriented leadership style, comfortable operating both strategically and close to the detail, with a willingness to roll up sleeves and help solve problems.

• Deep expertise in UK & Ireland employment legislation, employee relations and, ideally, unionised environments.

• Proven experience building, strengthening and transforming HR functions, operating models, processes and capabilities.

• Experience supporting leaders on both HR matters and broader business, growth and transformation initiatives.

• Ideally, experience in international blue-chip organisations and/or operating effectively in international, matrixed and stakeholder-rich environments.

• University degree or equivalent professional experience in HR, Business, Economics or a related discipline, combined with strong analytical thinking, commercial judgement and structured problem-solving skills.

• Fluent in English.

Intrinsic competencies

• Problem Solving and Analytics – strong at structuring complex problems through quantitatively sound analysis, demonstrating exceptional business and commercial judgment. Ability to synthesize information into actionable conclusions enabling efficient decision making.

• Agility and Flexibility - thrives in dynamic environments, adapting swiftly to new information and changing circumstances, and with a solid ability to navigate and operate successfully amidst complexity.

• Effectiveness and Impact - self-motivated, proactive in self-development and demonstrates a hands-on approach to deliver by rolling up their sleeves and deep dive into the details

• Entrepreneurial - forward thinker who can challenges the status quo while maintaining a strong customer focus. Willing to take a "hands on" approach, while keeping the strategic objectives in mind.

• Communication - active listener, with high emotional intelligence and decision-making ability with discernment, who communicates clearly and effectively, projecting credibility, capable of influencing stakeholders across various levels. Also good at ammnaging confidentiality.

Strong fit with our Company DNA

• Passionate in Everything We Do: Our people bring a contagious energy and a sense of urgency that is unmistakable. We create a vision and inspire others around that vision with full engagement and focus. We are all-in, and we love what we do.
• Committed to Making a Difference: We are courageous, we deliver what we promise through hard work and resilience. We make a difference, through operating with discipline and doing what is needed. We are hands-on, and we aren’t afraid to get into the detail. We deliver results and we execute with excellence.
• Always Innovating: Our people make the impossible possible; it’s a continuous state of mind. We are purpose-driven, curious and we challenge the status quo. We believe good ideas travel, we share and reapply. We take smart risks, and we are not afraid to fail. We believe innovation can be big or small.
• Winning as a Team: We are determined to become number 1, and to do that we need to listen to one another, collaborate and work together. We play our part, fueled by a winning attitude and a fighting spirit. We celebrate our successes. We play to our strengths and our diversity to deliver even better outcomes, while developing and supporting one another. We believe that together we go further, and that nothing is impossible.
• With Trust & Responsibility: Our people take responsibility for the people we protect. We are accountable and reliable. We role model operating with integrity. We trust and empower one another to do the right thing, always. We deliver on our promise through world-class expertise and meticulous know-how. And, we do this with humility while being honoured to play such an important role in society.

Strong fit with Verisure RISE Leadership Model

• Role Model Responsible Owner: Acting as a long-term owner, always putting the customer first, thinking and acting big and being accountable and responsible.
• Inspire Outstanding Performance: Motivating others for high performance, prioritising and making decisions with an analytical approach and executing with excellence.
• Strengthen and grow a high-performance, diverse organisation: Building high-performance and diverse teams, enhancing a learning culture by setting continuously higher standards
• Empower and lead with courage, integrity, and purpose: Inspiring our people, honouring our mission and purpose by leading with confidence, positive energy and genuine empathy and humility.

Diversity, inclusion, equity, and belonging at Verisure

At Verisure, we are committed to fostering a diverse and inclusive workplace, recognising that diversity of thought and background only makes our teams stronger and more innovative. We reject all forms of discrimination and bias, and we believe in access to opportunities for everyone, regardless of gender, age, disability status, race, sexual orientation, or any other status.