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Helpdesk Technician I (CP) at Verisk in Woburn, MA
Skills
Job Description
We are seeking a Helpdesk Technician I that will represent the Business Technology Department’s support and customer service for employee inquiries on software and computer-related questions. This individual should be an enthusiastic entry level technician whose passion is to help others and educate the end user. This role will provide level 1 hands-on desktop support for our internal in the office as well as remote support for employees in remote locations. This position will be part of an IT support team located in multiple office locations but will be the main point of contact for all IT equipment in the office. The role is required to be in the office 3-4 days per week to maintain proper coverage.
Responsibilities
Provide Level 1 Desktop support for local and remote employees
Identify, research, and resolve technical issues for users in a positive manner
Maintain scanners, copiers, and workstations
Help maintain an accurate inventory of hardware
Create and/or maintain end-user documentation on procedures and how-tos
Add to the helpdesk knowledge base with clear/concise/detailed entries
Treat every issue as an opportunity to educate the end-user
Assist with IT related projects
Off hours duties/on-call hours as necessary
Secondary point of contact for all on-site hardware including cameras, door security system, network equipment, etc.
Collaborate with IT support and administration representatives from other Verisk entities on ISO Claims Partners projects and tasks
Other duties as assigned.
Qualifications
1+ years in a technical support role
Experience supporting PC’s and the Microsoft suite of products
Basic understanding of Active Directory Domains
Friendly, professional, enthusiastic demeanor
Excellent communication skills – written and verbal
Ability to multi-task, communicate in a professional manner, and to listen to employee concerns
Enthusiasm to lead 1:1 training sessions on technologies and computing best practices
Strong detail-orientation and organizational skills
Self-motivated, seeks out additional work
Willingness to be flexible and adapt to changing work priorities
Must have good technical aptitude and be a quick learner.
Be able to successfully work independently and as part of a team
Technical certifications such as A+ certifications are a plus.
Ability to understand and administer Active Directory user accounts is not required but are a plus
Company
For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.
At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.
For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, the fourth consecutive year in the UK, Spain, and India, and the second consecutive year in Poland. In addition, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer, testaments to the value we place on workplace culture.
We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.
Verisk Businesses
Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision
Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences
Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient
Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance
Catastrophe and Risk Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to catastrophic events.
Marketing Solutions — delivers data and insights to improve the reach, timing,relevance, and compliance of every consumer engagement
Life Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.
Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger
Verisk Analytics is an equal opportunity employer.
Verisk invests in a benefits package for all employees that includes the following: Health Insurance, a Retirement Plan, Disability benefits, and a Paid Time Off program. We offer a competitive total rewards package that includes base salary determined based on role, experience, skill set, and location.
All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.
https://www.verisk.com/company/careers/
Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.