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Fraud Product Account Manager at Verisk in London, England, GB
Skills
Job Description
As a Fraud Account Manager, you'll take ownership of the post-sale customer relationship for clients using our Fraud Discovery platform.
About Verisk
Verisk is a leading strategic data analytics and technology partner to the global insurance industry. We help businesses make better decisions through innovative data, software and analytical solutions.
Within Verisk Claims & Anti-Fraud Solutions, our Fraud Discovery platform helps insurers detect, investigate and prevent fraud more effectively. As we continue to develop and expand this newly launched solution, we're looking for a customer-focused Fraud Account Manager to help our clients maximise its value.
The opportunity
As a Fraud Account Manager, you'll take ownership of the post-sale customer relationship for clients using our Fraud Discovery platform. You'll build strong relationships, understand each customer's challenges and objectives, and ensure they get meaningful, measurable value from the solutions they've purchased.
This is a relationship-led role that combines customer success, commercial awareness and fraud industry knowledge. You'll work closely with customers across fraud investigation, Special Investigation Unit (SIU) and claims operations teams, helping them improve adoption, demonstrate return on investment and achieve their business objectives.
You'll also identify opportunities to grow existing accounts, working in partnership with our Strategic Account Director to explore additional modules and solutions that could benefit customers. Internally, you'll act as the voice of the customer, sharing feedback and insights with Product, Implementation, Customer Support and Data Science teams to help shape the ongoing development of Fraud Discovery.
If you're a natural relationship-builder who enjoys solving customer problems, understands the fraud landscape and can turn insight into business value, this is an opportunity to make a real impact.
Responsibilities
Building strong customer relationships
- Develop trusted relationships with customer stakeholders, understanding their priorities, challenges and longer-term objectives.
- Act as the primary day-to-day contact for Fraud Discovery customers, providing a responsive, customer-centric experience.
- Develop customer success plans with clear objectives, KPIs and milestones.
- Conduct regular business reviews, demonstrating progress, platform adoption and the value delivered.
- Work collaboratively with internal teams to resolve issues, gather feedback and ensure customers receive the support they need.
Driving adoption and customer value
- Work with Implementation and Product teams to support onboarding and encourage effective use of purchased modules.
- Monitor platform usage, performance and outcomes, identifying opportunities to improve adoption and effectiveness.
- Translate data, product capabilities and customer outcomes into clear evidence of business value and return on investment.
- Identify potential risks to customer satisfaction or retention and take proactive steps to address them.
Supporting renewals and account growth
- Maintain oversight of account health, contract terms and upcoming renewals, ensuring customers understand the value they're receiving.
- Identify opportunities to introduce additional Fraud Discovery modules or relevant Verisk solutions.
- Qualify potential opportunities by understanding customer needs, business challenges and key stakeholders.
- Partner with the Strategic Account Director to develop account plans and progress cross-sell and upsell opportunities.
- Support renewal discussions and commercial activities to strengthen long-term customer relationships.
Sharing customer and market insight
- Gather customer feedback, use cases and emerging fraud trends to inform Product teams and the future development of Fraud Discovery.
- Contribute to customer case studies, reference programmes and advisory activities.
- Support fraud-related marketing initiatives and events, helping showcase our solutions to existing and prospective customers.
Qualifications
What we're looking for
We're particularly interested in people who combine outstanding relationship-building skills with relevant fraud industry experience and the ability to think analytically.
Exceptional interpersonal and communication skills
- You have a natural ability to build trust, develop relationships and communicate effectively with a wide range of people.
- You're genuinely customer-centric, taking the time to understand customer needs and ensuring they feel supported and valued.
- You're confident presenting information, explaining complex concepts clearly and engaging with stakeholders at different levels of an organisation.
- You can influence, manage expectations and navigate challenging conversations while maintaining positive relationships.
Fraud industry experience
- You have at least two years' experience within the fraud industry.
- Experience from an IT, software, technology or data perspective would be particularly valuable, although experience in a fraud investigation or SIU handler role would also be relevant.
- You understand the challenges organisations face when identifying, investigating and preventing fraud, ideally within insurance claims.
- You're interested in how technology, data and analytics can help customers improve fraud detection and investigation outcomes.
An analytical mindset
- You're comfortable interpreting information, identifying trends and understanding what the data tells you.
- You can connect customer needs and product capabilities to tangible business outcomes.
- You enjoy investigating problems, asking the right questions and identifying opportunities to improve performance.
- You're able to use evidence and insight to support customer conversations and demonstrate value.
#LI-Hybrid
About the Company
Our People, Our Culture
For more than 50 years, Verisk has helped property and casualty insurers make smarter decisions about risk through AI-powered risk modeling, advanced analytics, and technology solutions spanning the entire policy lifecycle. We are a leading strategic data, analytics, and technology partner to the global insurance industry, guided by core values of learning, caring, and results while maintaining the highest ethical standards as stewards of the industry's most comprehensive datasets. Learn more about Verisk and what we are doing within the insurance industry.
For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, the fourth consecutive year in the UK, Spain, and India, and the second consecutive year in Poland. In addition, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer, testaments to the value we place on workplace culture.
Our Culture: Explore our inclusive, people-first culture that fosters innovation, collaboration, and belonging.
Awards & Recognition: See why Verisk is consistently recognized as a Great Place to Work™ around the world.
Our Businesses: Learn about the diverse industries we serve — from insurance and energy to financial services and beyond.
Life at Verisk: Discover what it’s like to work at Verisk through employee stories, team highlights, and culture moments.
Careers at Verisk: Join a global team of problem-solvers and innovators doing meaningful work that’s shaping the future of industries. Whether you're just starting out or looking to take your career to the next level, Verisk offers growth, purpose, and a people-first culture
Let’s build something meaningful together!
Verisk Analytics is an equal opportunity employer.
All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.
At Verisk, we provide a competitive compensation package aligned with market benchmarks and individual experience, disclosed transparently in accordance with applicable pay transparency regulations. In addition to base salary, eligible roles may include a range of incentive opportunities designed based on market research and our internal grading structure.
Our benefits portfolio varies by location; however, a typical package includes medical coverage, life insurance, pension plans, and paid time off in line with local labor laws.
We also foster a work environment focused on well-being and career development. Additional perks may include wellness initiatives, fitness programs, and team-building activities.
https://www.verisk.com/company/careers/
Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine, or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.