Service Desk Intern at Veradigm® in Raleigh, NC

Summary: Veradigm is a company focused on empowering associates and providing advanced insights in healthcare. They are seeking an IT Service Desk Intern to learn about providing first call case resolution, case triage, and high levels of customer service while supporting end-users and troubleshooting issues. Responsibilities: - Provide technical support to end-users, including troubleshooting hardware/software issues - Document and track issues via case management to maintain records for future reference - Communicate technical information in a clear manner - Assist in administration of IT infrastructure - Assist in routine maintenance tasks, such as PC distribution - Additional tasks as directed by manager Required Qualifications: - Enrollment in a bachelor's degree program - Interest in IT, troubleshooting, and customer service - An astute and perceptive approach to handling a variety of troubleshooting and customer service situations - Basic wireless networking knowledge Required Skills: Technical support, Troubleshooting Important Skills: Customer service, Wireless networking Nice-to-Have Skills: Case management, Communication skills Benefits: Holidays, Vacation, Medical, Dental, Vision insurance, Company paid life insurance, Retirement savings