Service Desk Intern - Retail at Vera Bradley in Roanoke, IN

Summary: Vera Bradley is a company that values equal opportunity and diversity in the workplace. They are seeking a Service Desk Intern – Retail to provide technical support for their retail stores, focusing on resolving technical problems related to backoffice computers, point of sales systems, and other peripherals. Responsibilities: - Provide POS and store equipment technical support to Vera Bradley stores - Assist with feature testing, troubleshooting, and issue resolution within D365 POS - Assist with new store openings by preparing equipment for deployment, testing equipment prior to deployment and coordination of opening tasks - Answer phones, emails, JSM tickets, etc. and route to the proper resources for resolution - Prepare and deploy replacement equipment as the needs arise throughout the year - Resolve technical issues and escalate to Tier 2 support as necessary - Perform routine system checks and maintenance tasks - Manage and prioritize incoming support requests - Communicate technical information clearly and concisely - Document all support requests, technical processes and resolutions for within JSM and Jira platforms - Collaborate with other team members to identify and address recurring technical issues - Identify opportunities for process improvement and develop and implement solutions that drive value for the organization - On-Call as needed Required Qualifications: - Junior standing pursuing degree in Information Systems, Computer Technology or similar degree or experience working in Retail - 1-3 years supporting Windows server, desktop products, and point of sales software - Experience with point of sales systems and interfacing technologies Preferred Qualifications: - Microsoft, Apple, A+, or other technical certifications or training - Experience working in an administrative support or customer service capacity - Experience supporting a retail environment Required Skills: Technical support, Point of sales systems, Windows server, Desktop products, Microsoft certifications, Apple certifications, A+ certification, Retail environment support, Customer service, Jira, JSM