Technical Account Manager at Vendelux in New York, NY

Vendelux helps companies discover the best events. Event marketers are the unsung heroes of successful companies. From generating leads to building world-class brands, event marketers make magic happen throughout the year. Vendelux is here to help maximize the impact of all the events that a company sponsors and attends.

We are a Series A SaaS company and provide the system of record for event marketing. Our software platform provides proprietary insights that helps high-growth companies find the highest ROI events, conferences and trade shows to attend and sponsor. We have built an AI-powered platform that customers describe as an event marketer’s dream.

Vendelux was founded in 2021, and our recent $14 million Series A was led by FirstMark, whose portfolio includes companies like Shopify, Pinterest, Discord, Airbnb, Draft Kings, Carta and Justworks (amongst others). Our leadership team includes alumni from Bain, ZoomInfo, Shutterstock, Compass, ModernLoop, Forter, Zulilly, NewtonX.

We are seeking a technically skilled Technical Account Manager with B2B outreach experience to fine-tune AI Agents to match customers’ brand voice, compliance constraints, and risk tolerance to maximize performance and effectiveness. In addition, you'll provide documentation, training, and knowledge transfer so customer teams can adopt and leverage AI agents successfully.

This role will entail building, integrating and deploying AI agents tailored to each customer: data ingestion pipelines, custom integrations, connectors to CRMs / MAPs / internal tools, and full-stack code as needed.

Key Responsibilities:

• Account Management

  • Guide customers through onboarding and campaign execution

  • Collaborate with Customer Success to align on goals and performance

  • Use data to uncover insights and deliver better customer outcomes

• Campaign Management

  • Set up domains, email accounts, and deliverability systems

  • Build, QA and optimize customer-specific B2B email campaigns

  • Analyze and manage B2B prospect lists for targeted outreach

  • Monitor performance, resolve issues, and refine targeting

• Outreach Management

  • Track and respond to campaign replies

  • Drive follow-up, book meetings, and manage conversion funnels

  • Capture best practices and design scalable, AI-enhanced outreach processes

  • Partner with engineers to provide feedback that shapes the product roadmap

Qualifications:

• 3-5 years experience in customer success, sales outreach or technical implementation roles

• Demonstrated experience with B2B email marketing platforms and sales outreach workflows

• Background in sales outreach, B2B, lead nurturing, prospect engagement and 1:1 email copywriting is preferred

• Proven ability using data to analyze campaign performance and implement optimizations

• Experience working with CRM systems and managing customer data

• Excellent communicator and collaborator across teams

• High-ownership mindset, detail-oriented, and comfortable managing multiple accounts.

• Excited to experiment with AI tools and influence product development

This role offers significant growth opportunities as you'll help define our customer success processes while directly contributing to our revenue growth through hands-on technical implementation and customer engagement.

Not all candidates will check all of the requirements listed above and that’s ok! We are open to great people from non-traditional backgrounds.

Vendelux is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.