Collection Representative II at Velera in Remote

Summary: Velera is the nation’s premier payments credit union service organization and an integrated fintech solutions provider. The Collection Representative II role involves utilizing various collection strategies to manage a portfolio of charged-off accounts, negotiate payment arrangements, and ensure compliance with regulations. The representative will also leverage credit bureau reporting in their efforts to assist members in resolving their obligations. Responsibilities: - Review accounts in the assigned queue to determine the next course of action to resolve delinquent accounts - Manage a portfolio of charged-off accounts with principal balances of $2,501 and greater - Utilize various collection strategies and skip tracing techniques to locate right parties when necessary - Apply knowledge of credit bureau reporting (CBR) to support skip tracing efforts and incorporate CBR insights into member discussions - Identify and provide resources to assist members in resolving their obligations - Negotiate payment terms, settlements, or payment arrangements in accordance with established guidelines, using probing questions to understand and overcome objections - Establish and maintain payment arrangements consistent with company standards - Dorm, close, and make recommendations on accounts in line with established guidelines - Make second voice calls as necessary to assist other collectors - Follow up on specific accounts that meet department criteria to ensure all work has been completed - Evaluate accounts where resolution is not possible and recommend for further review when appropriate - Participate actively in monthly continuous improvement training sessions to enhance collection techniques and adapt to new challenges - Maintain thorough knowledge of FDCPA and ensure compliance with all regulatory and company policies - Accurately and promptly document all account activity - Perform other duties as assigned Required Qualifications: - Minimum (1) year collections or sales experience - High school education or GED equivalent Required Skills: Collections, Credit Bureau Reporting, Skip Tracing, Regulatory Compliance, Payment Arrangement Management, Account Resolution Benefits: Competitive wages, Medical with telemedicine, Dental and Vision, Basic and Optional Life Insurance, Paid Time Off (PTO), Maternity, Parental, Family Care, Community Volunteer Time Off, 12 Paid Holidays, Company Paid Disability Insurance, 401k (with employer match), Health Savings Accounts (HSA) with company provided contributions, Flexible Spending Accounts (FSA), Supplemental Insurance, Mental Health and Well-being: Employee Assistance Program (EAP), Tuition Reimbursement, Wellness program