R&D Laboratory Intern - Service Management… at Velcro… · Manchester

Summary: Velcro Companies is looking for an R&D Laboratory Intern to configure the ServiceDesk Cloud instance for their laboratory. The intern will review requirements, create deliverables, configure the application, and train staff on its use. Responsibilities: - Review the requirements of the R&D lab request process and R&D tech support process - Create deliverables of the application based on the requirements - Configure and modify the ManageEngine ServiceDesk Cloud instance - Create process guide to train applicable users - Train lab techs and managers on application Required Qualifications: - Sophomore student level or above pursuing a Bachelor's Degree in Information Technology, Engineering and/or have proven applicable experience - Ability to work with non-technical staff to develop requirements and training guides - Good collaboration and communication skills Required Skills: ManageEngine ServiceDesk Cloud, Requirements Development, Training Guide Creation Benefits: Medical and Prescription Coverage (HSA and HRA Options), Dental Coverage, Vision Coverage, Flexible Spending Accounts, *Award Winning* Wellness and Incentive Program, Life Insurance, Short- and Long-Term Disability, Business Travel Accident Insurance, Voluntary Accident & Critical Illness Insurance, EAP (Employee Assistance Program), 401(k) Saving Plan *with generous 5.5% Company match and Immediate Vesting*, Paid Vacation Time, Paid Sick Time, Paid Parental Leave, 13 Paid Company Holidays, Tuition Reimbursement Program, Financial Wellness Benefit – Smart Dollar®, Employee Recognition Programs, Employee Resource Groups, Charitable or Educational Matching Gift Program, Employee Referral Bonus Program