IT Support Intern at Velcro Companies in Manchester, NH

Summary: Velcro Companies is looking for an IT Support Intern to provide high-quality tier 1 technical support to local and remote users. The intern will assist in diagnosing, troubleshooting, and resolving incidents, while also supporting AI initiatives within the HR department. Responsibilities: - Provide high-quality tier 1 technical support to local and remote users, with a focus on the local region, for Velcro Companies’ workstations, applications, and projects - Provide on-site support to diagnose, troubleshoot, and resolve tier 1 incidents and service requests - Escalate tickets with detailed, helpful documentation according to procedures - Deploy standard software/hardware following IT and cybersecurity standards - Provision and manage workstations using Microsoft Intune - Assist with Moves/Adds/Changes in current IT computing environment - Assist as needed with items related to current business strategic initiatives - Assist with the implementation of an AI agent with the HR department - Help with the design, prototype, and implementation an AI agent using internal tools - Document workflows, training data sources, prompts, and evaluation metrics - Collaborate with IT Operations, HR, and other business stakeholders to gather requirements and validate outputs - Help develop agent performance and ROI metrics of the HR AI agent, including productivity or quality improvements - Present findings and outcomes to IT leadership at the conclusion of the internship Required Qualifications: - Working toward a Bachelor's degree in Computer Science or Information Technology (or equivalent degree) - Strong troubleshooting skills - Skills using Artificial Intelligence applications, preferrable Microsoft Copilot - Experience with Microsoft 365 Applications - Experience with Windows 10/11 workstations - Possesses strong communication skills, both written and verbal - Ability to work on-site in Manchester, NH 5 days per week 8:00-5:00 PM (breaks included) - Occasional travel to Somersworth, NH facility Preferred Qualifications: - Customer service experience would be great but not essential Required Skills: Troubleshooting skills, Artificial Intelligence applications Important Skills: Microsoft 365 Applications, Windows 10/11 workstations Nice-to-Have Skills: Customer service experience Benefits: Competitive pay, Comprehensive benefits package, Generous time-off