Inside Sales Associate at VEGA Americas, Inc. in Pasadena, TX

Summary: VEGA Americas, Inc. is a manufacturer and distributor of process instrumentation. They are seeking an Inside Sales Associate to proactively engage with customers and support the Outside Sales team by managing inquiries and facilitating meetings. Responsibilities: - Proactive calls to current and prospective customers to initiate an in-person meeting for local Outside Sales team members - Receive and respond to phone, e-mail, and web-based inquiries regarding technical data/support, price, and delivery, from customers - Complete proactive open quote follow-up or new product information phone calls - Strategize with business development team to increase visits and sales - Support new business development activities by follow-up phone calls on sales leads, as required - Back-up Inside Sales team with phone calls and email support as needed. Must address customers’ issues and ensure effective and responsive problem resolution - Assist customers with order clarifications, including, but not limited to, shipping, invoicing, payment terms, freight terms, quantity, model codes, and resolving credit holds - Maintain Strategic pricing templates and pertinent 'Attention Tab' notes in customer accounts. Contact the OFG group for assistance/scheduling on special lead-time items - Call and email Customers to confirm availability and send invitations for appointments with Outside Sales - Update customer information based on the quality of visits and reschedule or cancel appointments - Use leads from Marketing, trade shows, and email blasts to set up appointments and/or provide customer quotes Required Qualifications: - Two/Four year degree, preferably in a technical field - AND related customer service or sales experience - OR equivalent combination of education and experience Required Skills: Sales, Technical Knowledge, Customer Service, Problem Resolution