Senior Product Designer at Veepee in Paris, Île-de-France, France

Pioneer of online flash sales since 2001 and key player in European e-commerce, Veepee collaborates with over 7,000 brands to offer highly discounted products available for a limited time. Operating across various sectors, including fashion, home, wine, travel or beauty... Veepee achieved a turnover of 3.3 billion euros incl. VAT in 2024 and employs 5,000 staff members across 10 countries. Job & Mission: As part of the extension of the Return Fraud process in Southern Europe, you will be in charge of combating fraud related to parcels refunds and abusive returns on our site based in Santa Oliva (Spain, region of Tarragona) based on processes already deployed in France (Lyon). Role & activities: Your main responsibilities will include: Ensuring the control of non-conformities on returned parcels based on a risk-based approach with physical checks; Playing a role in researching information on cases of fraudulent returns; using fraud detection tools (link research, tagging linked accounts). Communicate by email with members regarding non-compliant returns, following the legal procedure established with the legal department ( follow up on certain cases with this department to update the process). Adapting processes when needed based on non-conformity cases observed in the South. Relationship: Internal: Inventory Return, SRM, Payment & Fraud Teams, legal team External: Members (for non-compliant returns), carriers Required skills: You have a minimum of two years of experience in returns management or logistics, and ideally in the e-commerce industry. Proficiency and ease with IT tools (G-suite pack, Google Sheets), good writing communication skills when sending emails. Autonomous, rigorous, discretion, with good interpersonal skills and a naturally curious & investigative nature, you will be able to propose solutions proactively. Plus Skills : Language Italian, English or French Pioneer of online flash sales since 2001 and key player in European e-commerce, Veepee collaborates with over 7,000 brands to offer highly discounted products available for a limited time. Operating across various sectors, including fashion, home, wine, travel or beauty... Veepee achieved a turnover of 3.3 billion euros incl. VAT in 2024 and employs 5,000 staff members across 10 countries. Job & Mission: As part of the extension of the Return Fraud process in Southern Europe, you will be in charge of combating fraud related to parcels refunds and abusive returns on our site based in Santa Oliva (Spain, region of Tarragona) based on processes already deployed in France (Lyon). Role & activities: Your main responsibilities will include: Ensuring the control of non-conformities on returned parcels based on a risk-based approach with physical checks; Playing a role in researching information on cases of fraudulent returns; using fraud detection tools (link research, tagging linked accounts). Communicate by email with members regarding non-compliant returns, following the legal procedure established with the legal department ( follow up on certain cases with this department to update the process). Adapting processes when needed based on non-conformity cases observed in the South. Relationship: Internal: Inventory Return, SRM, Payment & Fraud Teams, legal team External: Members (for non-compliant returns), carriers Required skills: You have a minimum of two years of experience in returns management or logistics, and ideally in the e-commerce industry. Proficiency and ease with IT tools (G-suite pack, Google Sheets), good writing communication skills when sending emails. Autonomous, rigorous, discretion, with good interpersonal skills and a naturally curious & investigative nature, you will be able to propose solutions proactively. Plus Skills : Language Italian, English or French