Costa Rica - Technical Support… at Veeam Software · San José

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands. At Veeam Software, our Technical Support Engineers help customers protect, manage, and recover their data across modern IT environments. For upcoming hiring in Costa Rica, we are primarily focused on the following Technical Support specializations: 1. Virtualization Backup Engineer (VBR): Supports backup and recovery solutions in virtualized environments. What you’ll do: Troubleshoot backup, replication, and restore issues Work with virtualization platforms such as VMware and Hyper-V Analyze logs and identify root causes of failures Support storage systems and data recovery processes Key skills: Windows Server, virtualization (VMware/Hyper-V) Basic networking and storage concepts Troubleshooting and log analysis 2. Object Storage Support Engineer: Focuses on modern storage technologies used in backup and cloud environments. What you’ll do: Support object storage platforms (S3-compatible, on-prem and cloud) Troubleshoot storage performance, connectivity, and configuration issues Work with backup repositories and data lifecycle management Collaborate with customers on scalable storage solutions Key skills: Storage concepts (object vs block vs file) Networking fundamentals Familiarity with S3 or similar technologies 3. Public Cloud Support Engineer: Works with cloud-native and hybrid environments. What you’ll do: Troubleshoot issues in Azure, AWS, or GCP environments Support networking, permissions, and cloud infrastructure setups Assist customers with hybrid and multi-cloud architectures Work with APIs and modern cloud services Key skills: Cloud platforms (Azure, AWS, or GCP) Networking, identity, and access management Troubleshooting distributed systems 4. Microsoft 365 Support Engineer: Supports data protection solutions for Microsoft 365 environments. What you’ll do: Troubleshoot backup and recovery for Microsoft 365 workloads (Exchange, SharePoint, OneDrive, Teams) Support authentication and permission-related issues Work with SaaS environments and cloud-based data protection Assist customers with data recovery and compliance scenarios Key skills: Microsoft 365 administration fundamentals Azure AD / Entra ID basics SaaS and cloud troubleshooting What These Roles Have in Common Strong troubleshooting and analytical mindset Customer-facing communication skills (English required) Experience with Windows and/or Linux environments Understanding of networking fundamentals Ability to work in a fast-paced, ticket-driven environment What a Typical Day Looks Like Investigating and resolving technical issues Working on complex, real-world customer environments Collaborating with global teams (Engineering, Product, Support) Continuously learning new technologies Work Model – Costa Rica Hybrid model Standard business hours (Monday–Friday) Why Join Veeam Exposure to modern technologies: cloud, SaaS, storage, and virtualization Clear growth paths across technical specializations Opportunity to support enterprise customers globally Strong benefits and learning programs What You'll get Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents Medical, dental, and vision coverage fully funded through INS Premium for employees and dependents Mental health support, therapy sessions, and virtual care via our Employee Assistance Program Retirement and social security contributions through Costa Rica’s statutory programs Life insurance equal to 24x monthly salary, plus disability and funeral coverage Daily cafeteria subsidy Fertility, adoption, and surrogacy support, plus 24 paid volunteer hours through Veeam Cares Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential. Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice. The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice. By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.