Customer Service Representative at VCA Animal Hospitals in Redding, CA

Summary: VCA Animal Hospitals is dedicated to providing exceptional care for pets and their owners. They are seeking a Customer Service Representative to manage client interactions, schedule appointments, and ensure a welcoming environment for pet owners.

Responsibilities:
- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
- Scheduling and confirming appointments
- Placing outbound calls for follow-ups and reaching out to prospective clients
- Presenting and explaining fees, including processing payments
- Recommending, selecting, and obtaining products and services, including prescriptions
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
- Managing medical records, charts, reports and correspondence
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside
- Able to lift 40 lbs without assistants
- Able to work as a team player in a positive team environment
- Must be able to multitask, learn and retain daily duties as a customer service representative
- Flexible with days and hours to meet the needs of our busy veterinary practice
- Must be willing to learn different departments (cross train) when needed to support hospital
- Able to work a multi-phone line system
- Present, understand treatment plans and deliver to clients
- Follow policies and protocols with a friendly and positive attitude
- Able to understand the last act of kindness and support clients and their pets during end of life procedures

Required Qualifications:
- Experience as a Client Service Representative or in a similar role
- Ability to lift 40 lbs without assistance
- Ability to work as a team player in a positive team environment
- Must be able to multitask, learn and retain daily duties as a customer service representative
- Flexible with days and hours to meet the needs of our busy veterinary practice
- Willingness to learn different departments (cross train) when needed to support the hospital
- Ability to work a multi-phone line system
- Ability to present, understand treatment plans and deliver to clients
- Follow policies and protocols with a friendly and positive attitude
- Ability to understand the last act of kindness and support clients and their pets during end of life procedures

Required Skills: Appointment Scheduling, Payment Processing, Medical Records Management, Client Education, Product Recommendation, Multi-phone Line System, Animal Husbandry Knowledge, Hospital Maintenance

Benefits: Including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!, Generous personal pet benefits, 401(k), Paid vacation/sick days, Medical, Dental, Vision, Generous employee pet discounts