Client Service Representative at VCA Animal… · Palm…

Summary: VCA Animal Hospitals is seeking a Client Service Representative to support clients and patients in a veterinary hospital setting. The role provides customer service, manages appointments and medical records, processes payments, educates clients on non-medical pet care, and performs general hospital maintenance.

Responsibilities:
- Customer service functions, including: greeting visitors, answering telephones, and checking in patients
- Scheduling and confirming appointments
- Placing outbound calls for follow-ups and reaching out to prospective clients
- Presenting and explaining fees, including processing payments
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, vaccines, and flea & tick control)
- Managing medical records, charts, reports, and correspondence
- General cleaning of lobby, restroom, and front desk

Required Qualifications:
- At least one year of proven experience helping customers
- High School Diploma/GED or equivalent
- Excellent listening and communication skills
- Compassion for pets and people—as well as awareness and understanding of others' reactions
- Proven decision-making skills to choose the most appropriate course of action
- The ability to integrate new information into problem-solving
- Proficiency in Microsoft Office
- Willingness to work Saturdays
- The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Required Skills: Microsoft Office

Benefits: Medical insurance, Dental insurance, Vision insurance, Paid vacation for full-time employees only, Paid sick days, 401(k), Generous employee pet discounts