Engineer, Technical Services at Vantive in Gurgaon, Haryana

Engineer, Technical Services

Location: Gurgaon, Haryana

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Equipment Installation & Commissioning

• Install, commission, and validate CRRT & HD devices at customer sites (ICUs, hospitals, dialysis units).
• Perform site readiness checks and ensure electrical, safety, and operational compliance before handover.
• Conduct basic operator orientation during installation in coordination with Therapy / Clinical teams.

Preventive & Corrective Maintenance

• Execute scheduled preventive maintenance as per service manuals and global service standards.
• Diagnose and resolve hardware, electrical, mechanical, and software issues on CRRT platforms.
• Ensure first‑time‑fix wherever possible to minimize equipment downtime.

Breakdown & On‑Call Support

• Respond to breakdown calls within defined TATs, including emergency ICU situations.
• Provide on‑site and remote troubleshooting support.
• Escalate unresolved issues through defined technical escalation pathways.

Documentation & Compliance

• Maintain accurate service records, service reports, and work orders in service systems.
• Ensure compliance with Quality, EHS, and regulatory requirements (complaint handling, part traceability, calibration records).
• Support audits and field actions (FSNs, recalls, upgrades) as required.

Spare Parts & Tools Management

• Manage assigned spares inventory, tools, and test equipment responsibly.
• Ensure timely consumption reporting and replenishment of spares.

Customer Interaction & Experience

• Act as the technical point of contact for hospital biomedical teams and ICU stakeholders.
• Communicate clearly with customers on issue diagnosis, resolution, and device status.
• Build trust through professional conduct, responsiveness, and technical expertise.

Cross‑Functional Collaboration

• Work closely with Therapy Specialists, Sales, and Customer Support teams to ensure seamless customer support.
• Provide technical inputs during new product launches, upgrades, and service readiness activities.

Education & Experience

• Diploma / Bachelor’s Degree in Electronics, Biomedical, Electrical, or Instrumentation Engineering
• 2–5 years of relevant field service experience in:
  • Medical devices, ICU equipment, dialysis / renal therapies, or critical care systems
• Prior experience with life‑support or high‑acuity devices is strongly preferred

Core Skills & Competencies

• Strong troubleshooting and problem‑solving skills
• Good understanding of electro‑mechanical systems
• Customer‑centric mindset with ability to work in critical care settings
• Willingness to travel extensively and support on‑call requirements
• Basic computer skills for service documentation and reporting
• Knowledge of quality systems and complaint handling processes

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

Recruitment Fraud Notice

Vantive has discovered incidents of employment scams, where fraudulent parties pose as Vantive employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.