Senior Claims Specialist, Property Claims at Vantage Risk… · Chicago

About the Company

Vantage Group Holdings Ltd. (Vantage) was established in late 2020 as a re/insurance partner designed for the future. Driven by relentless curiosity, our team of trusted experts provides a fresh perspective on our clients’ risks. We add creativity to tech-enabled efficiency and robust analytics to address risks others avoid. Vantage provides specialty re/insurance through its operating subsidiaries in Bermuda and the U.S.

Vantage has approximately 365 colleagues in both the United States and Bermuda. We have offices in Chicago, IL, Norwalk, CT, West Hartford, CT, Washington, DC, Boston, MA, New York, NY, Atlanta, GA and Hamilton, Bermuda. Additionally, we are a highly geographically diverse workforce with colleagues based in 35 states and counting. We fully support work flexibility including remote and hybrid work arrangements.

About the role:

At Vantage, the Senior Claims Specialist, Property plays a critical role on our Property team, providing complete claim management and oversight for assigned claims within the Property and Programs portfolio.

This role independently investigates, evaluates, and manages the disposition of Property claims of varying degrees of complexity and severity across multiple product types and markets. Additionally, the role supports the Underwriting Business Unit by liaising with account and broker/agent representatives, providing frequent, in-depth exposure analysis to Claims Leadership, and participating in marketing efforts at industry events and conferences. The mission of the Vantage Claims team is to add creativity to tech-enabled efficiency and robust analytics to address risks others avoid. This role reports to our Head of Property Claims and is a remote or hybrid work opportunity based in one of Vantage’s offices.

The base salary expectation for this role is between $115,000 and $140,000. The actual base salary and title for the selected candidate may be higher, commensurate with the candidate's experience and expectations. Additionally, Vantage offers its colleagues performance-based bonus potential, strong health & welfare benefits, retirement plans with company match, competitive time off plans, a highly flexible work environment, and much more.

Responsibilities & Accountabilities:

• Proactively manage assigned caseload of first-party Commercial Property shared/layered claims from intake to resolution, including evaluation, reserving, and coverage analysis.
• Document claim files thoroughly in line with company policy, best practices, and regulatory requirements.
• Draft/Review coverage letters and communicate coverage positions to insureds, brokers, and internal stakeholders.
• Assist with TPA oversight and governance, including performing audits of Vantage's Programs as assigned, and present findings to Claims Leadership.
• Assist with internal projects as assigned.
• Build and maintain strong relationships with TPA partners, insureds, brokers, agents, and internal stakeholders.
• Follow all of Vantage’s reserving, escalation, and reporting protocols.
• Identify emerging trends across assigned caseload and the broader Property market and share insights with Claims Leadership and business partners.
• Perform other duties as assigned.

Ideal Candidate Profile:

The ideal candidate thrives in a fast-paced, start-up environment and is energized by building, adapting, and taking ownership of results.

• A bachelor’s degree is required or equivalent professional experience.
• Minimum of five (5) years of Commercial Property claims handling experience at an insurance carrier, including large/complex loss required.
• Must have active adjuster license(s) and/or be eligible to obtain one as needed within 90 days of joining.
• Insurance designation (e.g. CPCU, AIC, AINS) preferred but not required.
• Experience in TPA oversight and/or file quality audits is preferred.
• Ability to assist during CAT events.
• Experience in collaborating with internal stakeholders such as legal, operations, underwriting and actuaries preferred.
• Demonstrated commitment to continuous improvement — both in personal skill development and in identifying efficiencies within the claims handling process.
• Strong interpersonal skills and the ability to effectively communicate and work independently are essential.
• High positivity, integrity, and dependability with a strong sense of urgency and results-driven orientation.
• Developed problem-solving, analytical, and negotiation skills.
• Working knowledge of MS Office applications, including Word, Outlook, Power Point, Planner, and Excel.
• Ability to process and adapt to change in a rapidly growing company environment. Vantage associates are expected to be curious, thrifty, and resourceful to manage through the unknowns of growing a specialty (re)insurance business from the ground up.

Our Vantage Values

Do What’s Right – be a force for good, for our customers, shareholders, colleagues, industry and communities. Be Relentlessly Curious – ask questions, listen to understand, challenge the status quo, look for ways to say YES, drive innovation, be opportunistic and disciplined. We’re Better Together – collaborate, be inclusive, supportive, respectful and humble, be a trusted partner internally and externally. Be Transparent – in who you are, what you think, and how you work, seek and provide alternative points of view, be true to yourself. Make A Difference – focus on impact, embrace technology, leverage data and analytics as critical assets, act intentionally to deliver on our mission.