Data Support Engineer (24*7 Rotational… at Vanguard Hr… · Remote

Hi,

With reference to your profile on job portal we would like to share an opportunity with you for one of our Gurgaon Based client for Remote job opportunity.

Please find below the details regarding same:

Location: Remote/WFH

Experience: 2-5 Years

Title: Data Support Engineer

Notice Period: Only Immediate Joiner - 30 Days Maximum

Shift Timings: Rotational Shifts (Including weekend and Night Shifts-24*7 Rotational Shifts)

Request you to only apply if you are comfortable with the 24*7 Rotational Shifts (Including weekend and Night Shifts)

Mandatory Technical Skills Required for this role: (Non-Negotiable)

• Python
• Pandas
• SQL
• GIT
• Airflow
• AWS
• Data Support and Monitoring

Job Responsibilities

Must have

• Experience in working with Python, preferably python libraries like Pandas
• Databases: SQL
• Experience in working with AWS services like S3, Redshift, etc.
• Problem solving and critical thinking skills
• Should be able to apply generalized SOPs to specific cases
• Strong verbal and written communication skills,
• Ability to document findings, communicate status, and outline next steps.
• Finding ways to improve the existing documentation.
• Ability to judge when issues should be escalated to L2 support
• Good in troubleshoot the issues and finding the root cause as per the defined SOP.

Qualifications

Must Have

• Bachelor of Science degree or higher in Computer Science or similar technical discipline, or equivalent work experience.
• 2+ years of experience as a Technical/Data Support Engineer.

Preferred

• Experience of working with tickets in JIRA is a plus.
• B2B financial services or alternative asset management experience is a plus

Role Summary

• As a Data Support Engineer, you will be responsible for monitoring data support issues and try to fix the issue within the defined guidelines or escalate the same to right person.

Role Overview

• The Data Support Team is seeking a creative and detail-oriented support engineer to contribute to client projects. The team monitors essential data pipelines with the help of state of art support applications. Any issue / break in data pipelines is fixed on priority within the defined guidelines or is escalated and alerts for various teams within the client's organization, supporting their daily investment decisions. The mission is to maintain operational excellence by delivering high-quality, timely ticket resolution and exceptional service. We are seeking someone who is self-motivated, self-sufficient, with a passion for tinkering

In your role you will (Key Responsibilities):

• Monitor data support issues within the defined SLA.
• Fix the issues according to the defined guidelines and rules.
• Escalate issues to the right person on call
• Send daily/weekly status.
• Proactive engagement (i.e., not afraid to raise issues, questions and speak up)
• Provide inputs and feedback on improving the overall Support process
• Enhance current documentation by adding new guidelines and updating the old ones

If in case you are interested to avail this opportunity then please revert with your updated profile asap to dbetal@vanassociates.com

Note: Do not change the subject line while reverting.

1. Total Exp:

2. Relevant experience in Python, Pandas, SQL, GIT, AWS, Airflow:

3. Relevant experience in Data Support, Data Monitoring:

4. Current CTC:

5. Expected CTC:

6. Official Notice Period:

7. Ready to work remotely:

8. Comfortable with 24*7 Rotational Shift (Including Weekend and Night Shifts):

9. Availability for MS Teams Interviews in Weekdays:

Thanks & Regards,

Devanshu

Vanguard HR Associates Pvt. Ltd.

Phone No- +918851081580

E-Mail:- dbetal@vanassociates.com