Retail Operations & Business Coordination Manager at Vamp AI in Lagos

Location: Lagos, Nigeria

Employment Type: Full-Time

Working Hours: Monday–Friday, 9:00 AM–6:00 PM; Saturday, 9:00 AM–1:00 PM

Accommodation: Available

Our client is a luxury resale brand specialising in authentic pre-loved designer bags. With a focus on heritage, craftsmanship, and sustainability, the brand curates desirable luxury pieces while providing customers with confidence in the authenticity, quality, and value of every purchase.

About the Role

We are seeking a highly organised, proactive, and commercially minded Retail Operations & Business Coordination Manager to oversee daily business operations and ensure the smooth coordination of inventory, orders, logistics, vendors, customer transactions, and internal processes.

The ideal candidate is hands-on, resourceful, and comfortable working in a fast-paced, founder-led environment. You should be able to manage competing priorities, identify operational gaps, implement practical solutions, and ensure that the business runs efficiently with minimal supervision.

Key Responsibilities

• Oversee day-to-day business activities, coordinate tasks, and ensure operational priorities are completed efficiently and on schedule.
• Monitor stock levels, maintain accurate inventory records, and coordinate product movement, storage, and stock reconciliation.
• Track customer orders from purchase to delivery, coordinating packaging, dispatch, deliveries, and resolution of fulfilment issues.
• Manage relationships and communication with vendors, delivery partners, and other service providers to ensure timely and reliable service.
• Work closely with the sales and customer service team to ensure smooth transactions, timely customer updates, and a positive customer experience.
• Coordinate operational requirements for livestreams, promotional campaigns, and brand events, including stock readiness, logistics, and on-ground support.
• Identify inefficiencies, anticipate operational challenges, and implement simple systems and procedures to improve productivity.
• Maintain accurate records of inventory, sales, orders, deliveries, and operational activities. Prepare regular reports and updates for management.
• Support scheduling, documentation, internal communication, and other business coordination activities.
• Monitor outstanding tasks, follow up with relevant stakeholders, and ensure responsibilities are completed without constant supervision.

Requirements

• 2–4+ years of experience in retail operations, business operations, e-commerce, administration, logistics, or a related field.
• Demonstrated ability to coordinate multiple operational activities and manage competing priorities.
• Strong organisational, planning, and time-management skills.
• Experience with inventory tracking, order fulfilment, stock reconciliation, or logistics coordination.
• Proficiency in spreadsheets, digital tools, and online business platforms.
• Excellent communication, problem-solving, and stakeholder-management skills.
• Strong attention to detail and a high level of accountability.
• Ability to work independently, exercise sound judgement, and take initiative.
• Experience in luxury retail, fashion, social commerce, or e-commerce is an advantage.

Skills and Competencies

• Operational planning and execution.
• Inventory and order management.
• Process development and continuous improvement.
• Problem-solving and decision-making.
• Vendor and logistics coordination.
• Reporting, record-keeping, and documentation.
• Commercial awareness and customer-centric thinking.
• Digital proficiency and adaptability.
• Ownership, initiative, and attention to detail.

Ideal Candidate Profile

The ideal candidate is a resourceful and commercially aware professional who enjoys creating structure, solving problems, and making business operations more efficient.

You should be able to anticipate challenges, identify gaps, and take practical action rather than wait for instructions. You must be comfortable working closely with the founder and other team members in a dynamic environment where priorities may change quickly.

A candidate with experience in luxury retail, fashion, e-commerce, hospitality, logistics, or another customer-facing business will be well suited to this role.

Schedule Requirement

The role follows the stated Monday–Saturday working schedule. Given the brand’s customer base across different time zones, occasional evening livestreams may be required.

The successful candidate will be responsible for coordinating operational preparations, ensuring stock and other resources are ready, and providing on-ground support during scheduled livestreams. Flexibility and advance coordination will be important to ensure these activities run smoothly.

Pay: ₦250,000.00 - ₦300,000.00 per month

Work Location: In person