School Office & Operations Coordinator… at Valor… · Nashville

Location: Nashville, Tennessee

Employment Type: This is a full-time, in-person, 12-month, support role for the 2026-27 school year.

Salary: The salary range for this role is $47,668 to $53,754 and placement within that range is based on years of comparable experience.

About the Role: Serving as a vital member of Valor's operations team, the School Office Operations Coordinator will be the operational backbone of our school campuses and the first face families and visitors see and a steady, reliable presence for scholars and staff every day. This individual will be primarily responsible for supporting the day-to-day operations of the main office at each of our three school buildings on campus (Flagship, Voyager, and College Prep), ensuring that front office systems, scholar information, and family communication run smoothly and consistently.

In addition to school-based responsibilities, the School Office Operations Coordinator will collaborate with the Network Operations team to support organization-wide initiatives spanning facilities, technology, safety plans, scholar information, enrollment, event management, transportation, and food and vendor services.

Given the breadth of these functions, the ideal candidate for this role is a person who is open to continuous learning and thrives in a fast-paced, people-facing environment.

About Valor:

Founded in 2014, Valor Collegiate Academies is a top-performing, public charter school network in Nashville, Tennessee, serving students in Grades 5-12 across three schools. Our mission is to create a community where students of all backgrounds have equitable access to an education that prepares them to live inspired and purposeful lives. This mission is made possible through an innovative school model that balances rigorous academics and whole-child education in an intentionally diverse environment. Learn more about Valor: https://valorcollegiate.org/our-model/

Key Responsibilities:

Communications

• Serve as the true face of the school, greeting and assisting families and visitors as they arrive
• Perform clerical communication duties such as answering phone lines, distributing messages, and processing mail
• Coordinate mailings, automated phone calls, and other messages
• Maintain scholar-facing communication systems such as digital signage and the bell schedule
• Build relationships with internal and external stakeholders, including campus operations teams, vendors, school-based teams, families, and community members

School Operations

• Build strong office management systems and deliver excellent customer service
• Provide timely responses and guidance to service tickets from internal staff and requests from external vendors and partners
• Manage collections of payments for meals, supplies, AP exams, and other activities
• Administer basic first-aid, distribute medication, and maintain scholar injury reports
• Prepare testing materials and spaces for major exams such as benchmarks, state testing, the ACT, and AP exams
• Coordinate school events and special projects with the rest of the operations team
• Support arrival, dismissal, and/or school-based duties as assigned

Scholar Information

• Maintain daily scholar attendance across multiple information systems
• Coordinate interventions at several levels for families of scholars struggling to maintain strong attendance
• Ensure compliance of scholar data and cumulative files and records
• Partner with the scholar recruitment team to ensure that scholar information is collected and flows into our data systems
• Process all necessary scholar forms and paperwork received in the front office
• Assist families with troubleshooting login issues for school data platforms used for at-home monitoring

Critical Experience & Qualifications:

Candidates with the following qualifications are encouraged to apply:

• Must have Bachelor’s degree
• Fluency in Spanish, Arabic, or Kurdish is preferred
• Friendly demeanor with a knack for building and maintaining relationships with a diverse population of adults and children
• Strong work ethic and a determination to help scholars succeed
• Ability to navigate difficult or sensitive conversations with professionalism and care
• Excellent oral and written communication skills
• Experience working in an educational, office, or administrative setting
• Detail-oriented and extremely organized
• Proficient with technology and willing to learn new systems
• Flexible, adaptable, and comfortable with ambiguity and the dynamic nature of a fast-paced school environment

Interview Process:

Here is what you can expect in the process for this role:

1. Application Review
2. Phone Interview
3. Interview with Valor School Leaders
4. Reference Checks
5. Offer Extension

Compensation & Benefits:

• We offer robust retirement and benefits plan through Metro Nashville Public School
• We offer comprehensive health (medical, dental, and vision) and retirement benefits
• We have a fully-paid parental leave policy
• We offer 15 days of PTO, plus a PTO Sharing program
• Free access to an on-site strength & conditioning facility, Vanderbilt Health Clinic, retirement counseling, and mental health support and resources
• We offer employee laptops and unlimited supplies
• Full-time employees wishing to enroll their child at Valor in grades 5-12 will be placed at the top of the new student waitlist.

Commitment to Diversity, Equity, and Inclusion:

Valor believes in the importance of being a diverse, equitable, and inclusive organization that enables students and staff to thrive. As an equal opportunity employer, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to thrive in a diverse world.