Customer Service Representative - Automation at Valin… · VLN…

Summary: Valin Corporation is a distributor of a wide array of technologies for various industries, and they are seeking a Customer Service Representative - Automation to serve as a primary technical expert in support of their automation product lines. The role involves interacting with customers, managing inquiries, processing orders, and ensuring exceptional customer service in a fast-paced environment. Responsibilities: - Interacts with customers; gives information in response to inquiries about accounts, products, and services - Takes care of and settles customer complaints, special orders, or returns via phone or mail - Answers customers' questions regarding product or service and operation or maintenance - Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping - Talks with customers by phone or in person to ensure the best service possible - Participates in team meetings to understand and support sales strategy and overall objectives - Refers complaints of product or service failure to appropriate departments for investigation - Coordinates customers' service needs with other departments as required to ensure premium customer service - Make suggestions and recommendations for improvement for better ways to service customers and increase sales Required Qualifications: - High school diploma or GED required - Proficient in MS Applications - Superior interpersonal and customer service skills - Strong ability to organize and prioritize workload, and to meet deadlines - Strong problem-solving and multi-tasking skills - Ability to adapt to changing priorities in a fast-paced environment - Must have a structured and organized work approach Preferred Qualifications: - Bachelor's degree in business, engineering, or related field preferred - Experience with CRM preferred: Dynamics 365 a plus - Prefer 1-2 years' experience in fluid handling products and service offerings and/or sales support of technical industrial products - Familiarity of Prophet 21 ERP platform a plus Required Skills: MS Applications, Dynamics 365, Prophet 21 ERP, Fluid handling products, Customer service skills