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Operations Solutions Manager at Valeris in Remote, NC

Mid LevelRemoteFull-timeRemote, NC

Job Description

Operations Solutions Manager

Location: Remote, North Carolina

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.

As the Operational Solutions Manager, you will be responsible for oversight of shared services within the program and evaluating existing processes and developing improvement plans for all assigned areas. In this position you will leverage relationships with key internal team members such as functional leads, associate directors and the quality team to develop and execute the vision to achieve best in class patient and provider experience.
Activities of the Operational Support Manager include: leading a team to create visibility into key processes; developing improvement plans for assigned areas; supporting the implementation of improvement initiatives; continuously measuring and monitoring processes, risks and controls; participating in organizational activities to meet or exceed client objectives.
Key Responsibilities:
• Act as a liaison between business stakeholders and technical teams, ensuring clear
communication and understanding of project objectives.
• Gather and document business requirements from stakeholders to understand their
needs and objectives.
• Create detailed documentation of requirements, workflows, and outcomes to support
project development and implementation.
• Propose and implement solutions that align with business goals, enhancing operational
efficiency and effectiveness.
• Lead the vision for the Operations Excellence team and drive assigned performance
responsibilities of team through supervisors
• Monitor and report on program statistics and metrics identifying process inefficiencies and
influence internal partners through fact-based recommendations to management on
process improvements
• Coordinate with business, technical, program operations, and leadership teams to develop
program operational SOPs and improve documentation
• Classify risks and opportunities associated with redesign/improvement decisions; while
ensuring alignment with Program vision
• Collaborating with franchise area leadership and process owners to review and discuss
process issues; identify primary risks, risk appetite and controls used to proactively
manage risk
• Protect and promote the Program brand by ensuring adherence to program policies and
compliance, brand, and verbal standards
• Develop and maintain strong working relationships and strategic partnerships with key
program internal and external stakeholders to maximize program effectiveness and
influence
• Chair and lead the Field Advisory Board and brief the Strategy and Steering Committee on
key insights derived from the Board meetings
• Determine call center operational strategies by conducting needs assessments,
performance reviews, capacity planning, and cost/benefit analyses
• Identify and evaluate state-of-the-art technologies; define user requirements; establish
productivity, quality, and customer-service standards;
• Escalate issues that put the program’s course in jeopardy of not delivering to contracted
standards
• Travel on a limited basis to and attend related meetings/conferences as required
• Accomplishes human resource objectives by recruiting, selecting, orienting, training,
assigning, coaching, counseling, and disciplining employees
• Administer scheduling systems; communicate job expectations; planning, monitoring,
appraising, and reviewing job contributions; planning and reviewing compensation actions;
enforcing policies and procedures
• On time adherence to training deadlines for all corporate policies and procedures
governing access to confidential data
• Ensure all SOPS are followed with consistency
• Conducts miscellaneous tasks or projects as assigned.
• Maintains professional and technical knowledge by tracking emerging trends in areas of
oversight
Qualifications:
• Bachelor's degree (or equivalent)
• 3-4 years of Program Management experience is preferred
• Extensive knowledge in Microsoft Office Suite, and other business assistance
software platforms
• Highly organized and detail-oriented
• Effective time management
• Budget management skills
• Ability to resolve conflicting situations, strong in deductive reasoning and problem
solving, analytical mindset
• Exceptional communication skills, including verbal and written, ability to interact
with internal and external stakeholders
• Flexibility
• Ability to work independently and as part of a team
• Ability to adapt and learn computer systems
• PMP valued but not required
• While this position is remote, the desired candidate will need to be able to travel to
our HQ in either Jeffersonville, IN or Morrisville, NC as needed for client meetings
per client request.
Physical Demands & Work Environment
• While performing the duties of this job, the employee is regularly required to talk or hear. The
employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and
reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97%
accuracy.
• Although very minimal, flexibility to travel as needed is preferred.
• This job operates in a professional office environment. This role routinely uses standard office
equipment such as computers, phones, photocopiers, etc.
Why Work for Valeris?
We’re committed to supporting the well-being and success of our team members. As part of our
organization, full-time employees can expect:
• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing
toward premium costs
• Additional health support, including telehealth and Employee Assistance Program (EAP) services
• Company match on Health Savings Account contributions
• Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate
vesting
• Paid Time Off (PTO) and Sick Leave to support work-life balance
• Team members receive nine paid holidays plus two floating holidays
• Opportunities for advancement in a company that supports personal and professional growth
• A challenging, stimulating work environment that encourages new ideas
• Work for a company that values diversity and makes deliberate efforts to create an inclusive
workplace
• A mission-driven, inclusive culture where your work makes a meaningful impact
Any offer of employment is contingent upon the successful completion of a background check and,
depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.
Our Commitment to Equal Opportunity
At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.

Physical Demands & Work Environment

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
Although very minimal, flexibility to travel as needed is preferred.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

Why Work for Valeris?

We’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:

Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
Additional health support, including telehealth and Employee Assistance Program (EAP) services
Company match on Health Savings Account contributions
Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
Paid Time Off (PTO) and Sick Leave to support work-life balance
Team members receive nine paid holidays plus two floating holidays
Opportunities for advancement in a company that supports personal and professional growth
A challenging, stimulating work environment that encourages new ideas
Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
A mission-driven, inclusive culture where your work makes a meaningful impact

Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.

Our Commitment to Equal Opportunity

At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.