HHA Scheduler/Coordinator at Valence Care in Brooklyn, NY

HCS Home Care is looking for an experienced, professional, and detail-oriented HHA schedulers. We are seeking bilingual candidates fluent in Spanish, Russian, Haitian Creole or Chinese.

JOB RESPONSIBILITIES
• Supervises the field staff, including schedule management, to minimize unscheduled shifts, limit/prevent overtime, and ensure timely admission of referrals.
• Directly manages and oversees the coordination of new admissions to ensure timely referral-to-admission conversion. Ensures operational leaders and sales employees are kept informed on all activities impacting admission.
• Receives, investigates, and resolves client complaints related to scheduling.
• Communicates recruiting needs to the Recruiting Department and participates in recruitment, hiring and orientation activities including interviewing potential field staff and participating in orientation.
• Ensures all field employees receive progressive disciplinary action for non-clinical performance issues as necessary.
• Ensures caregiver/nurse schedules are coordinated to promote consistency for clients, minimize overtime, limit incentives, and puts cost controls in place to ensure client needs are met within budget.
• Manages/oversees mass communication with regional field employees to engage employees and communicate pertinent information.
• Ensures effective and efficient communication between the Care Coordination department and service location leadership, clinical leadership, and recruiting.
• Coordinates and collaborates with clinical team to ensure staffing assignments are optimized for patient care delivery.
• May be required to work a flexible schedule, including nights and weekends, as required to resolve escalated scheduling issues.
• Other duties as assigned.

REQUIRED EXPERIENCE, EDUCATION, SKILLS & ABILITIES

• Minimum 3 years of progressive homecare or health care experience including staffing, employee relations, recruitment required.
• Strong written and oral communications; and ability to work with a wide range of constituencies in a diverse environment.
• Skilled at coaching employees at all levels within the organization.
• Excellent computer skills, including ability to operate in an EMR, send/receive email communications, and review/analyze spreadsheet data.
• Excellent coaching and interpersonal skills with the ability to build trust and establish and maintain effective working relationships. Must be a team-player.
• Must have ability to motivate and develop staff.
• Ability to handle confidential documents and sensitive information professionally.
• Ability to work effectively in a fast-paced work setting using technology-based programs and platforms; perform simple accounting procedures; and maintain effective recordkeeping system.
• Experience serving as a mediator and recommending and applying interventions to resolve employee disagreements, conflicts, or misunderstandings.
• Skilled at investigating and resolving employee/client relations issues including gathering and analyzing documentation, meeting with employees and supervisors, and recommending potential solutions.
• Ability to handle multiple projects, changing priorities and frequent heavy workloads which may require work outside of normal business hours.
• Must have exemplary organizational and time management skills.
• Bilingual Candidates encouraged.
POSITION BENEFITS:
• Health, Dental, Vision
• 401k + Company match
• Paid Holidays.
• PTO Package
• Paid Orientation
• Employee Referral Program

Salary: $20-26/HR
EQUAL EMPLOYMENT OPPORTUNITY
We are an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under federal, state, or local law. Reasonable accommodation is available per ADA and applicable state laws.