Retail Experience Intern at Vacheron Constantin in New York, NY

Summary: Vacheron Constantin is a high-end luxury brand in the jewelry and timepiece industries, and they are seeking a Retail Experience Intern for their summer internship program. The role involves shadowing various positions within the boutique, assisting with operations, and delivering exceptional client hospitality. Responsibilities: - Learn about business acumen and how action plans are implemented to improve results, as well as generate sales - Experience Sales Leadership for staff by understanding how to set performance targets for team and individuals with relevant KPIs - Be aware of local trading environment and its impact on our sales, including competitors’ trading activities - Learning about proposed in-boutique activities - Shadow and assist staff in the correct execution of all operating procedures, brand and Richemont compliances - Build an understanding of Vacheron Constantin client’s profiles (Locals and tourists) - Teaming up with Boutique Manager to learn about overall boutique operations - Develop an understanding and comply with all security and operational policies and procedures - Learn and assists with daily set-up and breakdown of the boutique, and communicate on any maintenance issues - Assist and learn about merchandising and daily maintenance of displays and back-stock - Learning to assist with incoming and outgoing transfers as well as shipments - Develop understanding of the After-Sales Services for the Group, Maison and boutique - Deliver an exceptional welcome to the client upon the start of their Vacheron Constantin journey and ensure outstanding hospitality throughout their visit - Utilize Maison storytelling and heritage to enhance the client experience - Understanding of the flow of the boutique traffic to ensure that all clients are tended to in a timely manner (e.g. manage the client appointment digital app - Learn and assist the commercial team with various activities to facilitate seamless client experiences including preparation, client entertainment, product presentation, and sales finalization (e.g. running product, gathering sales accessories, gift wrapping, beverage service, client data capture, farewell) - Understand how goal is consistently achieved/or exceed the individual and boutique monthly sales target, as directed by management - Learn how to cultivate strong client relationships whether in or outside the boutique representing the organization - Demonstrate ability to proactively bring in new and develop existing clientele Required Qualifications: - Currently enrolled in an accredited university/college program at the time of application - Tech Savvy with proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel) - Excellent written and verbal communication skills - An innovative thinker with the ability to work in a fast-paced environment - At your core, a team player who is excited to shine, as well as, empower and assist others to achieve success - Energetic and eager to assist on projects and initiatives - Able to work a full-time schedule throughout the course of our Summer Internship Program - Authorized to work in the United States; International students must have a current work visa, Richemont North America will not sponsor work visa's for summer internships - Students are responsible for all arrangements of housing and travel Required Skills: Microsoft Office Suite, Sales, Client Relationship Management, Retail Operations, Merchandising, After-Sales Services, Security, Operational Policies Compliance, Innovative thinking, Energetic