Customer Service to UX Research Career Changer at UX Woman in Remote

Summary: UX Woman is committed to helping underrepresented groups break into tech through their UX apprenticeship program. The program offers mentorship and hands-on experience in UX design and research, allowing apprentices to lead projects from concept to execution. Responsibilities: - Build digital products and services 0-1 - Lead end-to-end design process for a startup idea or topic of your choice - Lead product scoping and feature scoping, as well as entire project management - Identify target market for product and position product for launch success - Develop a business model for the product or service and demonstrate how the product/service will scale as the business model scales - Lead discovery research by managing user recruitment, creating research plans, writing interview guides, leading 8-16 discovery interviews, and synthesizing interview insights - Deliver a compelling UX design and business pitch for your startup idea, showcasing both qualitative and quantitative data to justify the problem space and the solution - Tell a compelling story about users by showcasing user types, personas, stakeholder maps, journey maps, process maps, service blueprints, ideation matrixes, sketches, wireframes, UX workflows, prototypes and other visual deliverables - Lead user testing of wireframes and prototypes to improve product/service usability and constantly iterate on your startup idea - Design a unique design system for your solution from scratch, creating components, a style guide, and branding for your solution - Analyze direct and indirect competitors to clearly articulate your solution’s differentiators and why your solution is innovative and more likely to succeed over competing options - Consult with startups to create a scope of work and fulfill UX research, UX design, product design and service design work based on your scope of work Required Qualifications: - Interested in creative tech career paths in UX research, UX design, product design or service design - Willing to commit 5-10 hours of work per week to complete program deliverables - Willing to attend 2-3 hour weekend lectures to learn the end-to-end design process OR willing to complete online video course modules - Open to feedback from UX mentors and demonstrates a willingness to revise design work Required Skills: UX research, UX design, product design, service design Important Skills: user testing, business model development, project management Nice-to-Have Skills: feedback openness Benefits: 1:1 mentorship throughout the 7-month program, Helping women, immigrants, POC, and LGBTQ folks break into tech