Network Intern at UW Credit Union in Madison, WI

Summary: UW Credit Union is one of Wisconsin’s premier financial institutions, seeking a Network Intern to assist the IT End User Services team. The intern will be responsible for building and deploying computing solutions, supporting end users, and participating in various IT projects. Responsibilities: - Assist in the build and deployment of all end user computing solutions utilized by UW Credit Union employee members - Schedule and coordinate with end users, install required applications, migrate user settings/preferences, test and troubleshoot as needed - Work with the end user to validate that everything is working to their satisfaction - Perform in-place or replacement upgrades from Windows 7 to Windows 10 OS - Assist with moving staff from one location to another and move staff from one area of a building to another following a move plan and move schedule - Disconnect and reconnect PCs, monitors and peripherals - Document cable and switchport details - Assist when requested on miscellaneous project work throughout all locations of UW Credit Union - Help install network wireless and LAN equipment - Re-cable racks of networking/computing equipment - Coordinate and help recycle end-of-life computing equipment - Author end user documentation - Perform general organization/cleaning of lab/build areas Required Qualifications: - High School Diploma is required - Current enrollment in college as a junior or senior is required - Computer Hardware experience is required - A comprehensive working knowledge of Microsoft Windows 7/10 operating systems, Microsoft Word, Excel, and Outlook - Experience working in a former role that involved providing excellent customer service - Demonstrated analytical and problem-solving skills - The ability to demonstrate strong interpersonal communication skills with comfort/ease, communicate clearly and interact professionally with other employees - The ability to follow directions, stay focused, complete assigned tasks Preferred Qualifications: - Enrollment in a Technology program is preferred Required Skills: Computer Hardware, Microsoft Windows 7, Microsoft Windows 10, Microsoft Word, Microsoft Excel, Microsoft Outlook, Customer Service, Analytical Skills Benefits: 21.5 days of annual time off (accrued per pay period), 2 weeks paid caregiver leave, 2.5 weeks paid new child parental leave, 2 days paid volunteer time, Hybrid work environment: minimum 3 days a week on-site, 10 paid holidays (including your birthday!), 401k company match of up to 5%, plus approximately 4% discretionary match, 457 deferred-compensation plan, Variable bonus reward, Competitive Medical, Dental, and Vision plans, including domestic partner eligibility, Employee Assistance Program, And more!