IT Infrastructure Intern at UW Credit Union in Madison

Summary: UW Credit Union is one of Wisconsin’s premier financial institutions and is seeking an IT Infrastructure Intern. The intern will assist the IT Technical Services team with building and deploying computing solutions, and will be involved in various projects related to network and computing device support. Responsibilities: - Assist in the build and deployment of all end user computing solutions utilized by UW Credit Union employee members - Schedule and coordinate with end users, install required applications, migrate user settings/preferences, test and troubleshoot as needed - Work with the end user to validate that everything is working to their satisfaction - Perform in-place or replacement upgrades of Windows - Assist with moving staff from one location to another and move staff from one area of a building to another following a move plan and move schedule - Disconnect and reconnect PCs, monitors and peripherals - Manages and organizes cables for office equipment - Participate in structured project work focused on developing foundational knowledge of network infrastructure and system operations - Coordinate and help recycle end-of-life computing equipment - Author end user documentation - Perform general organization/cleaning of lab/build areas Required Qualifications: - High School Diploma is required - Current enrollment in college as a junior or senior is required - Working knowledge of Microsoft operating systems and Microsoft 365 (Word, Excel, Outlook) - Experience working in a former role that involved providing excellent customer service - Demonstrated analytical and problem-solving skills - The ability to demonstrate strong interpersonal communication skills with comfort/ease, communicate clearly and interact professionally with other employees - The ability to follow directions, stay focused, complete assigned tasks Preferred Qualifications: - Enrollment in a Technology program is preferred Required Skills: Microsoft Windows operating systems, Microsoft 365, PC/laptop build and deployment, Network infrastructure basics, System operations Benefits: 21.5 days of annual time off (accrued per pay period), 2 weeks paid caregiver leave, 2.5 weeks paid new child parental leave, 2 days paid volunteer time, Hybrid work environment: minimum 3 days a week on-site, 10 paid holidays (including your birthday!), 401k company match of up to 5%, plus approximately 4% discretionary match, 457 deferred-compensation plan, Variable bonus reward, Competitive Medical, Dental, and Vision plans, including domestic partner eligibility, Employee Assistance Program