UW Credit Union→

Call Center Representative at UW Credit Union in Madison, WI

Entry LevelHybridFull-timeMadison, WI$43k–$43k/yr

Skills

call center experiencemicrosoft officeweb browsersoperating systems

Job Description

Summary: UW Credit Union is a leading financial institution in Wisconsin, seeking compassionate and detail-oriented Call Center Specialists to enhance their member services. In this role, you will provide best-in-class service through inbound calls, addressing member inquiries and ensuring a high level of satisfaction.

Responsibilities:
- Respond to inbound calls from members regarding account inquiries, transactions, and general financial services
- Provide accurate information and resolve issues efficiently while maintaining a high level of professionalism and empathy
- Document member interactions and follow up on unresolved issues to ensure timely resolution
- Educate members on available products, services, and digital tools to enhance their banking experience
- Collaborate with internal teams to escalate complex issues and ensure member needs are met
- Meet performance metrics including call quality, response time, and member satisfaction scores
- Stay informed on financial regulations, product updates, and internal policies to provide compliant and consistent service

Required Qualifications:
- 8 months to 1 year of experience in customer service, preferably in a call center environment
- Proficiency with Microsoft Office products
- Familiarity with major web browsers and operating systems
- Ability to learn and navigate complex systems and technologies

Required Skills: Call Center Experience, Microsoft Office, Web Browsers, Operating Systems

Benefits: 21.5 days of annual time off (accrued per pay period), 2 weeks paid caregiver leave, 2.5 weeks paid new child parental leave, 2 days paid volunteer time, 10 paid holidays (including your birthday!), 401k company match of up to 5%, plus approximately 4% discretionary match, Variable bonus reward, Competitive Medical, Dental, and Vision plans, including domestic partner eligibility, Employee Assistance Program, Ability to work at home 2 days per week (& Saturdays) based on performance/role progress after training

Benefits

21.5 days of annual time off (accrued per pay period)

2 weeks paid caregiver leave

2.5 weeks paid new child parental leave

2 days paid volunteer time

10 paid holidays (including your birthday!)

401k company match of up to 5%, plus approximately 4% discretionary match

Variable bonus reward

Competitive Medical, Dental, and Vision plans, including domestic partner eligibility

Employee Assistance Program

Ability to work at home 2 days per week (& Saturdays) based on performance/role progress after training