Villa General Manager / Estate Manager - Santa… at Utopia · Santa…

Utopia is an ultra-luxury hospitality and lifestyle brand creating a global ecosystem of properties and experiences.

We develop private villa retreats in beautiful locations around the world, each with high-end service. Utopia also offers a wider ecosystem of leisure experiences and services available both to those staying on property and to external visitors.

Utopia designs and builds its properties in-house. Our team works across the full journey: from concept and architecture to construction, interiors, landscape, guest experience, and long-term operation. For architects and designers, this means working on properties from the ground up, with the ability to influence how each place is planned, built, and experienced. For hospitality professionals, it means joining a brand where service is personal, attentive, and built around each guest’s stay.

We’re a young, ambitious team with high standards and a hands-on approach. We value strong ideas, practical thinking, attention to detail, and people who are ready to take responsibility for their part of the work. If you’re interested in architecture, design, hospitality, or guest experience, we invite you to grow with Utopia.

About the role

We are looking for a highly organized and service-minded General Manager to oversee the operation of a luxury private property in Santa Teresa.

In this role, you will be responsible for ensuring the residence is maintained to impeccable standards year-round, coordinating all vendors and seasonal staff, and delivering a seamless guest experience.

You will collaborate closely with the property owners, the family office, and trusted service providers to manage budgets, oversee maintenance schedules, and guarantee that every detail — from security and compliance to hospitality and presentation — reflects the highest level of quality.

Location & Collaboration Format

• This is an on-site opportunity, you should be based near Santa Teresa bor near.
• Utopia does not provide visa sponsorship and/or relocation package for this position.

Responsibilities

• Oversee and coordinate all maintenance and service activities to ensure the property remains in pristine condition year-round.

• Build and manage seasonal operational plans for periods of guest use (summer season) and off-season care.

• Develop and control the annual budget, ensuring accurate tracking of expenses, vendor contracts, and service quality.

• Lead and supervise external vendors and seasonal staff (cleaning, gardening, pool, catering, security) to guarantee consistent high standards.

• Support guest stays by preparing the property before arrival, ensuring smooth day-to-day operations, and responding to any urgent needs.

• Ensure compliance with all local regulations, permits, and safety requirements.

• Provide regular reporting to ownership and proactively suggest improvements to enhance efficiency, cost-effectiveness, and guest experience.

• Proven experience as a General Manager, Estate Manager, or in senior operations roles within luxury hospitality, property, or private residences (8+ years).

• Strong technical understanding of property maintenance, vendor management, and facility operations.

• Excellent organizational and budgeting skills, with the ability to manage multi-vendor contracts and seasonal workflows.

• High service orientation with a discreet, professional, and guest-focused mindset.

• Strong communication skills in English.

• Ability to work independently, solve problems under pressure, and anticipate owner and guest needs.

• Familiarity with local compliance requirements, safety regulations, and contractor oversight in Costa Rica.

• Global project exposure - work on luxury hospitality projects across Europe, Africa, and Latin America.

• Guest experience at the center - join a company where hospitality is deeply integrated into every aspect of the property and service journey.

• A truly international team - collaborate across cultures, disciplines, and time zones with people bringing diverse perspectives and expertise.

• High ownership environment aswe value initiative, independent thinking, and people who are ready to take responsibility for meaningful work.

• Growth opportunities as we scale rapidly, we create new opportunities internally and support team members in expanding their scope and responsibilities.

• Flexible formats of collaboration. Depending on the role, we offer fully remote, hybrid, and on-site opportunities designed to support effective collaboration and individual productivity.