HR Service Center - AskHR at UT Health San Antonio in TX, TX

Receives and responds to inbound calls and emails from employees, retirees, and the general public answering questions related to Human Resources.

Responsibilities

• Receives calls and emails and provides personalized customer service by responding to the needs of the caller or
• escalates/routes to others who can assist.
• Tracks all calls and emails to provide reports on usage and other related information.
• De-escalates situations involving dissatisfied individuals offering support and assistance.
• Guides callers through navigating the institutions' various platforms to include UT Health Performs, UT Health Learns,
• Kronos, and Benefit Focus.
• Collaborate across all area of Human Resources to enhance process improvements.
• Participate in special projects, as assigned, that enable the Office of Human Resources to contribute to the realization of
• UT Health goals.
• Performs all other duties as assigned.

Qualifications

• Knowledge of HR policies, procedures, and practices.
• Knowledge of personal computer/software, HRIS system, and Microsoft Office Suite.
• Skilled in data entry and data analysis.
• Skilled in critical thinking to solve problems by generating, evaluating, and implementing solutions.
• Skilled in communicating effectively verbally and in writing to provide regular, consistent, and meaningful information.
• Ability and integrity to work with highly confidential information and maintain confidentiality.
• Ability to work within strict time deadlines and with competing priorities.
• Ability to identify process and procedural issues and propose solutions.
• Ability to foster relationships within the unit and HR and across functional areas.
• General knowledge of employment laws and regulations, such as but not limited to; FMLA, ADA, FLSA and USERRA.
• A bachelor's degree is required.

Remote position must reside in Texas.

About the Company

Benefits Overview

UT Health San Antonio offers an excellent benefits package for its employees. Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits.

Medical - UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists. Employees receive $50,000 of group term life insurance and $50,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.

Dental - Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist.

Vision - Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits.

Disability - Employees can enroll in the Disability Insurance which provides income if a non-work related illness or injury prevents you from working.

FSAs - Employees can enroll in flexible spending accounts (FSAs) to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses.

Retirement - Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan which UT Health matches employee contributions. ORP is for eligible faculty staff employees. Voluntary retirement programs are also available to invest before- or after-tax dollars with the choice of five quality retirement plan providers.

Time Off - A generous leave program offers multiple paid leave options:

• Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) of Paid Time Off based on years of service, given at the start of each fiscal year. PTO may be prorated in year one based on date of hire.
• Extended Illness Bank: 8 hours (1 day) accrued per month which can be used for illness or injury after one day of Paid Time Off is taken.
• Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.
• Holidays: 12 set paid holidays each year.

Discounts - Employees enjoy a range of discounts on services, tickets, and gym membership.

EEO Statement

UT Health San Antonio is an equal employment opportunity and affirmative action employer. It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, or veteran status.