Clin Health-IT Supp Spec-Associate at UT Health San… · San…

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This mission-critical role will under general supervision, provide basic software, hardware and other troubleshooting activities for the UT Health clinical practice enterprise. Jobs in this family are responsible for tier one support and initial troubleshooting of UT Health Physicians clinical practice's software, hardware, service requests, triage and escalation of non-tier one issues to the appropriate application teams, and monitoring/updating the UT Health clinical practice's ticketing system.

Responsibilities

• Troubleshoot tier one computer workstation issues and clinical practice software issues. Recommends solutions and alternatives to the clinical enterprise; may contact vendors and other local or remote experts for assistance with more difficult problems.
• Provide tier one technical consulting and troubleshooting to the clinical enterprise on clinical practice software applications, hardware-related problems, and network problems.
• Perform desktop hardware repair for PC computer equipment, peripherals, and printers.
• Research alternate approaches to clinical practice software and hardware issues when standardized approaches cannot be applied. Establish an information system reporting infrastructure that will help guide and inform quality of care initiatives.
• Consult with more senior team members to determine information systems needs and recommend solutions.
• Maintain professional growth and development and keep abreast of latest trends in area of expertise.
• Provide support for affiliated hospital systems.
• Performs all other duties as assigned.

Qualifications

• Computer Skills: Basic knowledge of Microsoft Office (Word, Excel, and Outlook) and both PC and MAC software, hardware, operating systems and network environments.
• Language Skills: Ability to read and follow complex instructions, and to analyze and diagnose problems with computer workstations in a networked environment.
• Ability to write routine reports and correspondence.
• Ability to speak and interact with all levels of computer users.
• Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Attention to Detail: The ability to maintain a professional demeanor, pay attention to details and set priorities in a fast-paced environment.
• Professionalism in delegating assignments and follow-up on project completion and accuracy.
• Ability to follow and provide complex instructions as well as to analyze and diagnose problems within the network environment.

Education:

• Associate degree in a computer science, business or related field is required.
• Bachelor's degree preferred.

Experience:

• Zero to one (0-1) year of experience is required.

Licenses/Certifications:

• Computer Industry certification such as Microsoft (MCP), CompTIA (A+), Cisco (CCNA) preferred.

This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.

About the Company

The University of Texas at San Antonio (UT San Antonio) is a nationally recognized, top-tier public research university that unites the power of higher education, biomedical discovery and healthcare within one visionary institution. As the third-largest research university in Texas and a Carnegie R1-designated institution, UT San Antonio is a model of access and excellence — advancing knowledge, social mobility and public health across South Texas and beyond. UT San Antonio serves approximately 42,000 students in 320 academic programs spanning science, engineering, medicine, health, liberal arts, AI, cybersecurity, business, education and more. With 17,000 faculty and staff, UT San Antonio has been recognized by Forbes as one of America’s Best Employers for Company Culture.

Benefits Overview

UT Health San Antonio offers an excellent benefits package for its employees. Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits.

Medical - UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists. Employees receive $50,000 of group term life insurance and $50,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.

Dental - Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist.

Vision - Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits.

Disability - Employees can enroll in the Disability Insurance which provides income if a non-work related illness or injury prevents you from working.

FSAs - Employees can enroll in flexible spending accounts (FSAs) to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses.

Retirement - Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan which UT Health matches employee contributions. ORP is for eligible faculty staff employees. Voluntary retirement programs are also available to invest before- or after-tax dollars with the choice of five quality retirement plan providers.

Time Off - A generous leave program offers multiple paid leave options:

• Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) of Paid Time Off based on years of service, given at the start of each fiscal year. PTO may be prorated in year one based on date of hire.
• Extended Illness Bank: 8 hours (1 day) accrued per month which can be used for illness or injury after one day of Paid Time Off is taken.
• Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.
• Holidays: 12 set paid holidays each year.

Discounts - Employees enjoy a range of discounts on services, tickets, and gym membership.

EEO Statement

UT Health San Antonio is an equal employment opportunity and affirmative action employer. It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, or veteran status.