President's Suite Associate at USTA National Campus in Queens, NY

Summary: USTA National Campus is dedicated to growing the sport of tennis and making it accessible to all. The President's Suite Associate serves as the operational support for the President's Suite, ensuring a high-end guest experience during the US Open by managing logistics, staffing, and guest relations. Responsibilities: - Assist with project management timeline, work with vendors to secure details, assist with invitation process, begin to create templates for day-to-day operations - Act as the primary second-in-command for all suite operations - Assist with day-to-day staffing needs, including break schedules and position rotation, in coordination with the lead - Oversee the daily setup and breakdown of the suite, ensuring all amenities and materials are in place - Assist with high-level guest relations, greeting VIPs, and addressing immediate guest needs or issues - Coordinate with Greeter/Front Desk and Dining staff to manage guest flow, seating, and special requests - Monitor and manage inventory of suite essentials (e.g., promotional materials, administrative supplies, emergency kits) - Liaise with Levy Dining staff, Ushers, and Roaming staff to ensure service standards are consistently met - Maintain clear and continuous communication with the Director of Premium Hospitality, reporting any operational disruptions or critical guest feedback immediately - Document end-of-day operational summary, including any necessary follow-up actions Required Qualifications: - Proven experience in high-end hospitality, event management, or VIP guest services, preferably in a high-volume, dynamic environment - Exceptional organizational skills and attention to detail - Strong interpersonal and communication skills, with a professional and discreet demeanor - Ability to think quickly and problem-solve effectively under pressure - Time Commitment: Full duration of the US Open (pre-tournament setup may be required). Must be available for both proposed shifts (Morning and Night) and potentially long hours Preferred Qualifications: - Familiarity with large-scale sporting events or the US Open structure is a plus Required Skills: High-end hospitality experience, Event management Important Skills: VIP guest services, Organizational skills Nice-to-Have Skills: sporting events, Interpersonal skills, Communication skills, Problem-solving skills, Attention to detail Benefits: Uniforms: Employees will be provided with uniforms to ensure a professional and cohesive team appearance., Daily Meal Allowance: A meal allowance will be loaded onto your credentials each workday, allowing you to enjoy meals on-site during your shift., Exciting Work Environment: Be part of a dynamic team at a world-class venue, contributing to an unforgettable experience for players, staff, and fans.