IT Support Specialist at USP Management, Inc in Fort Lee, NJ

Summary: USP Management, Inc is seeking an IT Support Specialist to assist in maintaining and troubleshooting the company's technical systems. The role involves supporting day-to-day operations across various IT-related platforms and leveraging AI-assisted tools to improve operational efficiency. Responsibilities: - Provide first-line IT support for hardware, software, and network issues (laptops, desktops, printers, peripherals); resolve tickets within SLA guidelines - Maintain and update troubleshooting documentation for common issues - Perform routine system maintenance, security updates, and assist with backup/recovery procedures - Administer and troubleshoot the Google Workspace ecosystem (Gmail, Drive, Sheets, Groups, etc.) - Develop and maintain automated Google Sheets tools using Apps Script; ensure data integrity and optimize complex formulas, queries, and scripts - Support business intelligence dashboards (Google Data Studio) and generate periodic & ad-hoc reports - Maintain the company website domain, hosting server, and routine updates - Track and manage the inventory of IT equipment, including upgrades and replacements - Leverage AI assistants (e.g., Claude, ChatGPT, Gemini) and AI coding-assistant CLIs (e.g., Claude Code, Codex, Gemini CLI) to accelerate troubleshooting, documentation, scripting, and Apps Script development - Collaborate with the Innovation & Technology Optimization team to streamline support workflows and identify opportunities for AI-driven automation Required Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience) - 0–1+ year of experience in IT support or a similar role - Working knowledge of Google Workspace administration and basic networking concepts (LAN/WAN, VPN, firewalls) - Proficiency in troubleshooting hardware and software issues across Windows and macOS - Hands-on experience with Google Apps Script or a similar scripting language (JavaScript, Python) - Familiarity with using AI assistants such as Claude or ChatGPT for daily work (drafting documentation, debugging, scripting help) - Familiarity with AI coding-assistant CLI tools such as Claude Code, Codex, or Gemini CLI - Basic understanding of prompt engineering and structured prompt design - Strong communication, problem-solving skills, and attention to detail - Bilingual proficiency in English and Korean languages Preferred Qualifications: - Exposure to GCP (Google Cloud Platform) and basic database concepts (MySQL, PostgreSQL) - Experience building dashboards in Google Data Studio or similar BI tools - Hands-on experience automating support tasks or workflows with AI tools - Exposure to TypeScript, React, or Next.js - Familiarity with Python for scripting or data tasks - Interest in logistics, supply chain, or manufacturing environments - Relevant certifications (CompTIA A+, Google IT Support, etc.) Required Skills: Google Workspace administration, Hardware troubleshooting, Software troubleshooting, Windows, macOS, Google Apps Script, JavaScript, Python, AI assistants, AI coding-assistant CLI tools, Prompt engineering, Bilingual English and Korean, Networking concepts Benefits: Medical, Dental & Vision Insurance, Paid Vacation, Sick Days, and Holidays, Performance Bonuses, Educational Training Reimbursements, Employee Referral Incentives, Daily Lunch Fringe Allowance, Team Lunches & Dinners, Fitness Membership Reimbursements, Employee Birthday Gifts, Recognition & Service Year Awards