Partner Sales Director at UserTesting in Ottawa, Ontario, CA

We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.

We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.

Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.

Let’s build experiences people love—together.

The Opportunity

At UserTesting, we help organizations make customer-first decisions by bringing the voice of the customer into every stage of product and business strategy. As we continue to grow our global partner ecosystem, we're looking for a Partner Sales Director to drive revenue through high-impact strategic partnerships.

Reporting to the VP, Global Partnerships & Ecosystems, you'll develop and grow a focused portfolio of strategic partners that create measurable business outcomes. Success in this role is defined by the strength of the partnerships you build and their contribution to pipeline, revenue, and long-term customer value.

Working remotely (ideally within the Eastern Time Zone), you'll partner closely with Sales leadership and cross-functional teams to align strategic partners with enterprise priorities, key accounts, and industry initiatives. You'll identify, develop, and expand relationships across ISVs, agencies, and consulting firms, creating joint go-to-market strategies that accelerate growth for both UserTesting and our partners.

If you're a strategic relationship builder with a commercial mindset who enjoys influencing senior stakeholders, creating new opportunities, and delivering measurable business impact, we'd love to hear from you.

Responsibilities

• Identify, prioritize, and establish strategic partnerships with ISVs, agencies, and consulting firms that align with UserTesting's growth strategy.
• Develop joint business plans and go-to-market initiatives that generate qualified pipeline and drive revenue growth.
• Partner closely with Field Sales and Sales leadership to execute co-sell strategies and accelerate enterprise opportunities.
• Build trusted relationships with executive stakeholders, leading commercial negotiations and partnership agreements.
• Define partner success metrics, activation plans, and performance reviews to maximize long-term business impact.
• Collaborate across Sales, Marketing, Product, Customer Success, and Enablement to embed partners into our go-to-market strategy.
• Continuously assess the partner ecosystem to identify new opportunities that strengthen UserTesting's market position and support future growth.

What We're Looking For

• 7–10+ years of experience in Partnerships, Alliances, Business Development, or Partner Sales within a SaaS environment.
• Proven success building and scaling strategic partnerships that deliver measurable pipeline and revenue growth.
• Experience working with ISVs, agencies, consulting partners, or other strategic technology partners.
• Demonstrated ability to align partnership strategies with complex enterprise sales cycles and co-sell motions.
• Strong commercial acumen with a strategic, results-oriented approach and a bias for execution.
• Excellent communication, negotiation, and executive stakeholder management skills.
• Ability to travel up to 40% as required.
• Ideally based in Eastern Time Zone

Don’t meet every single requirement but excited about the role? We encourage you to apply. Research shows that some candidates are less likely to apply unless they meet 100% of the qualifications—but you may be exactly who we’re looking for. Diverse perspectives drive innovation, and we’re committed to building a team with a wide range of backgrounds, experiences, and skills.

Application Process

• Meet with a Recruiter
• Meet the Hiring Manager
• Participate in a Panel Interview
• Final Interview (if applicable)
• Offer Stage

Accommodations

At UserTesting, we’re committed to creating inclusive and accessible experiences for all candidates. We believe diverse perspectives are essential to building exceptional products and experiences. If you require accommodations or would like us to tailor the interview process to better meet your needs, please contact us at talentexperience@usertesting.com.

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.